Reshma Shellad Email & Phone Number

Bengaluru, Karnataka, India

Bangalore

Taking accountability for the contractor onboarding process for both US and EMEA regions Preparing reports and distributing the workload to the team members equallyMaintaining good relationship with the client and suppliersTaking training to the suppliers on any process change if neededTaking ownership whenever neededMake sure the candidates' Background check is completed within SLA of 40 days.Offboarding the candidate immediately if he/she is non-compliantCompleting the assigned projects on given timeMaintaining critical client SOP (Standard operating procedure)Handling Team call on every alternate day basisEducating the Client on how to move the request to onboarding stage in Beeline Portal.

Bengaluru, Karnataka, India

Develop the trust relationship with a portfolio of major clients and provide the best service after sales.Expand the relationship with existing customers by continuously proposing solutions that meet their objectives.Ensure the correct services are delivered to customers in a timely manner.Ensure adequate follow up on the escalations to other departments to get it done on time.Preparing regular reports and submitting them to the concerned person on time.Assisting the clients in updating the accounting entries in MyGate Dashboard.

Bengaluru, Karnataka, India

Understanding customer queryResolving issues on timeFollow up on day to day basisProving Technical and non technical services to the customers on time via chat and emailsClosing the given Tasks on timeTaking calls if requiredPreparing my own chat/ email drafts for future use

Bengaluru, Karnataka, India

Passing purchase entryPayment entriesReceipt entriesTDS calculationTDS filingGenerating form 16/16APreparing TDS on salary statements