Reshma Sujith Email & Phone Number

London, United Kingdom

Created a suite of test scripts to validate the rollout of digital marketing campaigns critical to achieving Truphone’s sales targets. Defined tests that mitigated risk but kept within the extremely tight timescales of the project. Produced auditable documents such as Test approaches; Test plans; requirement matrices linking the testing to business requirements together with scheduled test execution plans.Developed Test scripts/cases, detailing the manual steps needed as well as the expected results. Executed required test cases against deliverables of the sprint.Tracked test execution on a daily basis against previously agreed plans using burndown charts to demonstrate progress and ensure testing stayed within timelines.Working alongside developers, BAs and the product owner to provide continuous feedback. Created defects in Jira and attended daily calls to discuss, prioritise and assign defects.Attended weekly team meetings with the wider QA team to ensure a collaborative environment was maintained.

Bengaluru Area, India

The Retail Business Services (RBS) is an integral part of Amazon online product lifecycle and buying operations. Responsible for ensuring Amazon remains competitive in the online retail space with the best price, wide selection and good product information. Worked as part of a team to create and enhance retail selection on the worldwide Amazon online catalogue. The tasks handled have a direct impact on customer buying decisions and online user experience. Duties included: • Identified and resolved defects in the inbound and outbound shipments for Amazon UK, ensuring defects are fixed with a proper timely resolution as well as implementing preventative measures to avoid re-occurrence of such issues.• Acted as a key point of contact for Media, Consumables, Hardlines and Consumer Electronics businesses.• Interacted and co-ordinated with vendors/buyers via telephone and email to eliminate errors/issues, enhancing retail selection on catalogue and thereby delivering great customer experience.• Populated/procured content for the product catalogues on the Amazon website with the aid of various global teams.• Created and improved Standard Operating Procedures (SOP) in order to increase efficiency within team thereby reducing vendor / buyer dependencies.• Performed audits on the tickets worked by the team and identified discrepancies; providing training and feedback to fellow associates when required.• Resolved in-depth queries in a methodical manner independently and with internal and external business partners to find appropriate resolutions, efficiencies to a high level of quality. • I was consistently ranked as the top performing associate of the month, exceeding daily targets on numerous occasions.• Involved with various process improvement projects which impacted the business.