Reshma Vijayan Email & Phone Number

Dubai, Near Al Qiyadah Metro Station Rkm Building ,Office No:105

Conducted extensive market research to identify potential clients and emerging industry trends.  Identified and targeted potential clients across various industries requiring housekeeping services.  Successfully developed and executed strategies to acquire new clients, resulting in a significant  increase in the client base.  Established and maintained strong relationships with new and existing clients, ensuring high levels of client satisfaction.  Served as the primary point of contact for client inquiries and concerns, providing prompt and effective resolutions  Prepared detailed proposals and service agreements tailored to meet the specific needs of each client.  Presented service offerings to potential clients, effectively communicating the value proposition of FNS Hospitality’s services.  Negotiated contract terms and conditions, successfully closing deals with clients.  Ensured all agreements were mutually beneficial and aligned with company goals.  Coordinated with internal teams to ensure the seamless delivery of housekeeping services.  Monitored service quality and promptly addressed any issues to maintain high standards.  Identified and pursued new business opportunities, contributing to the company’s growth.

• Meet with clients to understand their business objectives, challenges, and requirements. Provide expert advice and recommendations on software solutions and strategies to help them achieve their goals• Lead and manage software implementation projects from initiation to completion. Develop project plans, allocate resources, track progress, and ensure timely delivery of solutions within budget.• Build and maintain strong relationships with clients. Act as a trusted advisor and primary point of contact for all software-related matters. Ensure client satisfaction and seek opportunities for upselling or expanding services.• Prepare detailed documentation, reports, and presentations to communicate findings, recommendations, and project status to clients and stakeholders. Ensure accuracy and clarity of information presented.• Project execution, Scheduling and Monitoring of Projects during implementation/ Testing/ Deployment.• Customer Relationships and Vendor Management-Managing relationships with key clients and vendors• Documentation – Preparation of project proposals and internal documentation• Requirement analysis for identifying customer needs and existing lines of operations.• Well experienced in ERP and preparation of sales invoices for Govt departments• Involved in Preparing Detailed Tender Documents – Bid Document / Request for Proposal – and completing the required activities in time bound manner thereby effectively identifying our Partners as and when directed by the Management• ISO Documentation (9001-2015) Quality Management Service part of Quality Management Service.