Reshma Gopinath Email & Phone Number

Bengaluru, Ka, In

Leading teams within the Business and Sales Enabling Center (BSEC) delivering Communications and Knowledge Management (KM) services to internal clients that include strategic business units, global service lines, application business lines and market units. Responsibilities include:• People and performance management• Internal selling and P&L responsibilities• Client and escalation management• Campaign management• Talent acquisition

Creating and implementing programs promoting employee engagement, giving team members a sense of belonging and purpose in the team and making it a great place to work. The initiatives are around:• Transparent communication• Smoother onboarding for new joiners• Organizational awareness• Improved leadership connect• Managerial effectiveness• Team branding and visibility• Fun at work

• Implementing and delivering communications strategies for the Europe AMS service line through multiple channels across a target audience of around 16,000• Working with BU heads, engagement managers and delivery heads to conceptualize ideas and develop collateral in line with the business objectives• Managing internal publications (win stories/delivery successes/special initiatives/people achievements/events/client interviews/newsletters) • Supporting leadership messages, awards and campaigns with branding, content and messaging

• Providing communication support for the offshore unit of Europe SBU through intranet articles and newsletters.• Supporting mailer campaign to create awareness on the Business Services SBU among the sales community in other SBUs.

KM Team Lead - January 2013 to December 2017• Leading KM teams for various service lines and programs• Managing stakeholder expectations and ensuring timely delivery.• Managing the KM team; mentoring and coaching the team members

Bangalore, India

• Providing consulting services to promote and sustain knowledge sharing activities in Business Analytics and Optimization (BAO) and Application Management Services (AMS).

• Managing the asset harvesting and reuse program, aimed at gathering intellectual capital from various projects implemented by IBM Global Delivery team in India

• Leading the Global Delivery (GD) Harvesting team, gathering and contributing intellectual capital developed by the GD team in India to IBM Global Business Services’ (GBS) knowledge sharing solution

Bangalore, India

• Providing issues-oriented and specialty writing services• Managing media relationships

• Managing the publication of XPressions Magazine – the monthly in-house e-magazine of Quark Inc.• Preparing team profiles, reports on marketing events and trade shows, and articles on various communication initiatives

Kochi, Kerala, India

• Editing news and feature reports and designing pages• Writing feature stories, art and cinema reviews, and profiles• Planning the content and design for the feature pages and liaising with reporters and designers

Master Of Communication And Journalism

Bachelor Of Arts (B.A.), English Literature