In my role at The Jewelers League, I specialize in developing robust e-commerce strategies and educational programs tailored for the dynamic jewelry industry. My focus is on enhancing our clients' digital presence, driving business growth, and facilitating smooth transitions from traditional to online platforms.Key Responsibilities:E-Commerce Strategy Development: Crafting bespoke e-commerce solutions for jewelry retailers and designers, focusing on maximizing online visibility and sales.Program Design and Management: Creating and overseeing masterclasses and momentum programs, aimed at empowering jewelry professionals with essential digital and marketing skills.Client Communications: Advising clients on effective communication strategies, ensuring their brand's voice resonates with their target audience.Website Optimization: Providing expert guidance on website design and features to improve user experience and conversion rates.Market Research and Trends Analysis: Staying abreast of industry trends and innovations, ensuring our strategies remain cutting-edge and effective.Team Collaboration: Working closely with different departments to align e-commerce strategies with overall business objectives.My Mission:To empower jewelry businesses with the tools and knowledge necessary for successful e-commerce ventures, fostering growth and innovation in an ever-evolving industry.

Monitor, evaluate and score inbound interactions & provide feedback.Conduct calibration sessions with Ops to provide feedback & team performanceanalysis.Conduct Training Needs Analysis and Training Needs IdentificationAchieve process SLAs, ensure process improvement and adherence to maximum QAScores

Monitor, evaluate and score inbound interactions & provide feedback.Conduct calibration sessions with Ops to provide feedback & team performanceanalysis.Conduct Training Needs Analysis and Training Needs IdentificationAchieve process SLAs, ensure process improvement and adherence to maximum QAScoresDrive continuous improvement in the team along with skill assessment process.Conduct New Hire trainings on grammar, voice & accent.

Enjoyed a dynamic career in entertainment, including acting in serials, daily soaps,and short films.Garnered two years of invaluable experience in theater plays as an actor from2014 to 2016.Contributed as an Assistant Director for numerous short films, further deepening myinvolvement in the world of film and performance.

Successfully expanding the client base by acquiring new clients while nurturingexisting relationships.Rebuilding and reinvigorating the client base post-COVID, leading to significantbusiness growth.Skillfully overseeing and mentoring a dedicated team of 10 to 15 beauty and hairspecialists.

Responsible for overseeing onboard store operations, providing top-notch clientsupport, and offering assistance as needed.Developed, managed, and executed sales optimization strategies for each cruise,including impactful initiatives such as creating engaging PowerPoint presentationsfor cruise guests.Coordinating events like fashion shows and quizzes, and hosting exclusive wine anddine experiences in the main dining room.

Securing enduring commitments from assigned accounts by crafting customizedsales strategies.Successfully attaining business plan targets while optimizing profitability withindesired margins.Leveraging marketing resources to foster account retention and drive robustgrowth.

Ensure that team members perform in line with required performance metrics.Manage workload in a timely and effective manner.Analyse customer feedback data.Pursue quality and assurance initiatives.Present recommendations for improvement.Implementing monthly task completion contests as a motivational tool to driveteam performance.