Managed and delivered projects across ERP, HRM, Education, Healthcare and Mobile app domains, using Agile methodology. Worked closely with startup clients to transform ideas into revenue-generating applications, from concept development and MVP phase right through core development, support and enhancements. Followed Agile concepts for faster time to market, low risk and high productivity.

Integrated Documentation function into Agile development cycles. Managed CRM Documentation from planning, recruitment, delivery, and team evaluation. Also managed Sustained Engineering team.

Signed off feature specifications for development after review, ensured development quality, maintained project plans and regular tracking, implemented changes based on retrospective feedback to empower and enable the team, motivated the team to achieve corporate goals.

• Perform edit reviews and production edits for all documentation deliverables.• Allocate tasks while matching the task priority and complexity to the team member’s skill sets.• Schedule training for team members as necessary.• Participate in the post release review process (post-mortem) to identify learning from the project.• Take measures to ensure that the Sustained Engineering Service Level Agreements (SLAs) are met. To this end, create weekly Key Performance Indicator (KPI) reports to measure the actual performance against the SLA and submit the same to the Manager.• Anticipate escalations and take proactive measures to resolve them speedily.

Developed user manuals, online help for Microsoft Great Plains European and LatAm localization products.

Develop a syllabus to teach ESL (English as a second language) students how to speak, write, and use grammatically correct English in everyday life.