Leading and building world class digital customer experience products

Engineering leader managing teams and responsible for building and productizing ServiceNow’s Customer experience products - Impact, HealthScan, ValueScan, NowCreate

Leading engineering teams building ServiceNow’s Impact product, an industry leading solution that personalizes value experience, speeds results, and amplifies expertise.

Managing and leading all the customer products engineering teams, spread out between US and India. Responsible for building and maintaining the SaaS based healthcare risk adjustment products using the NLP core technology in the payer and provider markets, deployed on AWS cloud - Lumanent Retrospective Review, Lumanent Pre Encounter, Lumanent Point of Care, Lumanent Post Encounter products.

● Led and managed the implementation and support of BPM deployer-product used to assist with the continuous integration of BPM assets in the WebMethods Integration suite’s distributed landscape.● Managed a scrum team of 15+ people, planning, leading and working on multiple projects, closely collaborating with the product owner and the globally distributed team working on multiple projects.● Led and managed the development of BPM Modeler Web Application for Digital Business Platform on the cloud along with integrating cross functional features with teams located in 3 different continents.● Developed microservices hosted on WebMethods Integration Server, exposed as REST apis for web tools.● Led the design and implementation of the integrated BPM Case management product● Modeled a POC, architected and led the implementation of BPM on AlignSpace - a social collaboration network for BPMS - collaborated successfully integrating with cross functional teams across the US.

Developing software in the Webmethods Business Process Management product team

● Worked with the implementation and maintenance of ILOG JRules and Rules products and customer solutions