Reshmi Narayan Email & Phone Number

Im a Customer Resolution Specialist at AGL. My position is to ensure excellent customer service at all times while dealing with a variety of situations. I mainly deal with complicated enquiries, usually complaints, enquiries that need to be investigated or followed up, where i may need to contact other department.I also handle hardship enquiries, any customrr experiencing difficulty to pay and have a good understanding of what government help is available in different states we service, what help customers may have available in their local community and what we can assist with.My role deals with a broad range of varieties, where i have a proficient understanding of the energy industry

Manage operation of small business. Ensure all company policies and procedures are adhered to. Booking clients and ensuring enough staff for operation of business. Book-keeping, customer Service, cash handling, product ordering and re-stocking.

To ensure day-to-day operation of Business. Ensure all policies, procedures, health and safety guidelines are adhered to. My speciality was Training and Hiring. I ensured we hired the right people for the position we required based on Store Manager requirements. I also ensured alk staff were trained proficiently in their positions and all modules were completed as per training guidelines.Identifying staff that had potential to be cross-trained or progressed further.Meeting all KPI'S, BSC and SC targets

Diploma In Business Management

Certificate 3 In Retail Operations

Diploma In Beauty Services