Reshmi Thomas Email & Phone Number

Dubai, United Arab Emirates

• Create, utilize and implement customized training curriculum to train and instruct the physician's office staff on the use the features of the electronic practice management and electronic medical records software effectively.• Document implementation decisions and configuration approach• Directly and remotely support the physicians and physician office staff in the use of the software.• Participate in the planning, design, development and deployment of new application modules and enhancements to existing applications.• Perform in-depth tests, including unit and integrated testing.• Utilize the call tracking software provided to adequately document issues.• Correctly status and prioritize issues.• Resolve issues directly and remotely utilizing training and provided documentation.• Follow established escalation and notification procedures.• Provide regular status updates to project manager for all assigned tasks• May perform other duties as assigned or requested• Knowledge of Insurance , inventory ,pharmacy modules

Dubai, United Arab Emirates

• Participate as a key member of the core implementation team charged with successfully implementing and supporting an EHR system by becoming a subject matter expert in the functionality of the electronic practice management and electronic medical records software. Certification may be required.• Serve as the main point of contact and application subject matter expert for the physician offices during the implementation process; on site go-live support and post implementation phase, including optimization.• Analyze and document the requirements of a physician's office and clinical workflow as they pertain to the implementation of electronic practice management and electronic medical records software.• Analyze and report on the requirements of a physician's office as it pertains to the adoption and adherence to government and other incentive programs and compliance programs.• Prepare recommendations and/or alternatives that address existing and potential areas of improvements in physician offices operations.• Redesign existing workflows to leverage the EHR/PM application and document, review and train future state workflows.• Design and configure the electronic practice management and electronic medical records software in the most efficient manner to support the physicians' office requirements and future state workflows.

Saudi Arabia