Reshu Mathur Email & Phone Number

Delhi, India

Noida, Uttar Pradesh, India

Gurgaon, India

New Delhi Area, India

Handling a team of 100 telecallers,8Team Leaders,2 Assistant Manager & Trainer

New Delhi Area, India

New Delhi Area, India

Noida Area, India

Outbound TeleSales Internet BrokingProduct-Share Trading online(Equity, Commodity and currency)Team Size- 2 Assistant Managers & 40 tele callersKey Responsibility AreasHandling outbound sales team for D-mat accountHiringForecasting & Monitoring of work volumeCoordinating with the sales teamProcuring & maintaining data base for cold callingChallenging existing methods/practices and creating improvementsSetting individual and team targets; Religare is one of the leading insurance brokerage companies.

Outbound Sales and Customer ServiceProduct-Share Trading(Equity & Commodity), Business Loan(SME & MORTGAGE) and Insurance(catering all insurance companies in market)Team Size - 4 Team Leaders, 80 tellecallers,1 trainer & 1 QCAKey Responsibility AreasHandling the Inbound customer support and outbound sales teamHiring which includes TME's,TL's and MIS TeamCo-ordinate with the consultants for hiringHandling 4 different portfolio's(Insurance, Business Loan, Loan against property and share trading)Team coachingEnsuring all staff are motivated and incentivized to achieve optimum performanceHiring of TME, QCA, Trainer & Team leaderForecasting & Monitoring of work volumeGive support to the clientSetting individual and team targetsReview MIS reportsTrack portfolio/client performance and monitor service level agreementsProcuring & maintaining data base for cold callingSelling insurance policiesSelling Business loan & loan against propertyDealing people with any people management issuesCoordinate with the client for billingHandling training requirements with regards to different aspects of new process updates Coordinate with Quality team to identify areas of improvement and organize refresher training sessions; EXL is one of India's largest international BPOs providing off shore services to clients from diverse fields such as insurance, IT, utilities etc.Current Profile Assist. Manager - Outbound Debt Collections

Job responsibilities included Handling Inbound calls to retain the customers for a leading Internet service provider in the United States.Maintaining the Team's Data and looking for areas of improvement and formulating detailed report for the Team's Performance.As the Point of Contact of the team with agent size of 12 agents, set daily goals for achievementHandling process related issues of the team like mentoring & advising agents over quality adherence, average handling time etc.Awards & AchievementsWent to UK for an Exchange Program in Mar 2009 for 4weeks -Observing best practices at onshore site & implement the same at offshore site - On field Utility collection training in cities like Manchester, Hattersley - Attended training on conducting coaching sessions for associates - Learned the new Dialer system - Attended soft skills training for collections & customer serviceTeam rewarded as best performing on floor for the

Mba, Masters

B.A (Hons), Bachelor'S

Education record