Resil Jayamanna Email & Phone Number

London, England, United Kingdom

Driving operations at Global Airport Concierge, I orchestrate seamless VIP concierge services across 1000+ airports worldwide. Specializing in global operations, I ensure efficiency, compliance, and exceptional service delivery. My role involves strategic planning, stakeholder collaboration, and continuous process optimization.🌐 Global Oversight: Spearheading end-to-end airport operations, I standardize service protocols, guaranteeing consistency across diverse airport ecosystems.🛫 VIP Concierge Expert: Crafting bespoke experiences for high-profile clients and executives, I elevate journeys from check-in to departure, consistently exceeding client expectations.🚀 Strategic Planner: Developing and executing strategic plans, I've implemented innovative operational strategies, resulting in a notable increase in customer satisfaction.🤝 Stakeholder Collaboration: Actively engaging with internal and external stakeholders, I foster strong partnerships to ensure seamless coordination in the fast-paced aviation industry.🔧 Process Optimization: Committed to staying ahead, I optimize processes, identify areas for improvement, and implement streamlined workflows, leveraging technology for enhanced efficiency.📈 Service Expansion: Expanding service coverage to 1000+ airports, we've established a robust global footprint for VIP concierge services.🎯 Next Steps: Passionate about elevating the airport experience globally, I welcome connections for networking, collaborations, and discussions on enhancing VIP travel services.

London, England, United Kingdom

Transitioning seamlessly within Global Airport Concierge from the role of Customer Service Desk Manager, I've been dedicated to enhancing customer experiences. Leading a dynamic team, I've ensured efficient inquiry resolution and maintained a customer-centric approach.🌟 Team Leadership: Continued to foster a positive work environment, boosting team morale and productivity for exceptional service delivery.🔍 Inquiry Resolution: Oversaw swift and satisfactory resolution of customer inquiries, contributing to elevated customer satisfaction.📊 Performance Metrics: Consistently achieved and surpassed service level targets, adapting strategies for ongoing improvement.🔄 Process Optimization: Initiated and executed process improvement initiatives, adapting to evolving customer service needs.🔗 Cross-Functional Collaboration: Collaborated across departments for prompt issue resolution, fostering a culture of teamwork.📈 Training and Development: Extended training programs for the team's skills enhancement and readiness for diverse inquiries.🌐 Multichannel Support: Managed customer interactions across multiple channels, ensuring a seamless service experience.🤝 Stakeholder Engagement: Established strong relationships with internal stakeholders, contributing to a customer-centric culture.🏆 Recognition: Received ongoing acknowledgment for exceeding customer service excellence standards within Global Airport Concierge.

Sri Lanka

Werallawatta, Yakkala.

Developed eCommerce and standard edition software for industrial firms, finance companies, Sri Lanka Co-operative Marketing Federation and individual businesses.

Gampaha, Sri Lanka

Developed industrial stand alone applications for individual businesses.Also worked as the Assistant Branch Manager for Panaro Java Institute which is a brother company of Panaro Industries.

Bachelor Of Science (Bsc), Computer Software Engineering, Second Class Lower

Stand Alone and Distribution Jave SE application development Java EE application development Java ME application development Android.

Mathematics

Activities and Societies: Science Society, Aeronautical SocietyG.C.E.O/L 2006, G.C.E. A/L 2009