Ryan Eskew Email & Phone Number

Huntersville, Nc, Us

Huntersville, Nc, Us

San Francisco, California, Us

San Diego, Ca, Us

Lead division wide initiative to review all policy and procedure documents for the Service, Trading and Operations (STO) organizationProject aligned all policy and procedure documentation to a streamlined standardized format, ensuring information reflects the actual process performed and the language communicates clearly for efficient comprehensionLiaised with the business as gaps are identified to modify process to ensure operational effectiveness Mapped controls to processes for proper evaluation of control effectiveness with modification as neededUtilized Smartsheet to track progress, drive workflow and build reporting to communicate with management regarding status of project Project was coupled to control self-assessment processes, aiding teams to internally review and test controls prior to audits both internal or externalReviewed current risk environment and the effectiveness of controlsInteracted with multiple layers of leadership with the organization providing relevant and timely analysis of request to make informed decisions regarding risks to the firm

Charlotte, Nc, Us

Make accurate and timely delivery of securities (Notes, Bonds, Bills and MBS) in a T+0 environmentReview and adhere to internal and Federally regulated proceduresCollaborate with internal business partners to ensure trades are settled to minimize the impact to firmInteract with outside firms on the street to clear aged fails to decrease settlement risk to the firmResolve breaks between multiple reports to ensure correct processing of trades when errors ariseConsistently strive for understanding to maximize effectivenessAnalyze current processes ensuring controls are effectiveTrain offshore teams to settle trades in the market in order to backfill as a contingency groupTest and provide feedback for the roll out of a new system that performs wire processing

New York, Ny, Us

Subject Matter ExpertResponsible for Policy and Procedure Maintenance and Accuracy actively sought areas of improvement for policies to maximize effectiveness of controlsHandled escalated issues from fellow associates as a bridge between management and associatesTrained multiple new hires, trainees consistently outperformed department standardsUpdated standard response policy to increase accuracy and consistency in department communication to clientsDeveloped and delivered New Account Overview presentationOngoing maintenance of quality assurance system utilized by entire firm both front and back office

Charlotte, Nc, Us

Provided a premier customer/client experienceMaintained deep product knowledge through the Home Equity lending/loan origination processSuccessfully trained and on-boarded new associates who routinely outperformed their peersTrained and on-boarded 50 associates in the course of two quartersDeveloped and implemented training process to foster high quality with quantifiable resultsRegularly provided ideas to improve processes that were implemented and successfulConstantly challenged myself to expand and learn to take on additional responsibilityActively sought feedback to learn and grow within the line of businessAdhered to Federal guidelines within the lending processMember of 2013; Associate Engagement GroupMember of 2013: Share The Wealth call listening group, setting standards for minimum call quality

Charlotte, Nc, Us

Consistently provided premier customer serviceMaintained on-going relationships with regular customers and clientsMaintained strong communication/negotiation skillsReviewed and adhered to internal and government regulated proceduresMinimized operating losses

New York, New York, Us

Chicago, Illinois, Us

Portland, Oregon, Us