Ruud Smit Email & Phone Number

Zoetermeer, South Holland, Netherlands

The Hague, South Holland, Netherlands

• Analyse, diagnose, and solve complex, non-routine problems regarding hardware, software, and networking.• Act as a focal point to the support team and offer technical expertise and guidance on operational issues, incidents, and requests.• Administer user accounts and groups in Active Directory, Azure and Exchange.• Install and manage physical and virtual servers.• Monitor network and server performance, integrity, and security.• Deploy OS images and application packages to endpoints and ensure correct functionality through configuring, testing and troubleshooting.• Visit new sites and offices to provide direction and planning for the implementation of a modern workplace infrastructure in compliance with company standards.• Liaise with global teams to participate in pilot projects and implement changes.• Create and maintain system documentation and instruction guidelines. • Control IT Asset lifecycle from procurement to inventory management to secure disposal.• Evaluate and ensure IT systems are standard, secure, reliable, and effective in providing services to support the business.• Monitor and control backup systems and review Disaster Recovery processes.• Provide proactive advice and guidance to location business on deployment of IT for specific needs.

Delft, South Holland, Netherlands

• Responsible for all IT services within The Netherlands• Supervise Desk Side Support teams in The Netherlands, Germany and Spain.• Oversee ticket queues and ensure SLAs are met.• Evaluate suppliers and negotiate contracts • Purchase hardware and IT services.• Manage and report on allocation of IT budget• Visit new sites and offices to provide direction and planning for the implementation of a modern workplace infrastructure in compliance with company standards.• Liaise with global functional teams to participate in pilot projects and implement changes.• Remain accountable to the business operations for the cost, quality, and delivery of IT Services and projects.• Monitor and control backup systems and review Disaster Recovery processes.• Evaluate and ensure IT systems are standard, secure, reliable, and effective in providing services to support the business.• Provide proactive advice and guidance to location business on deployment of IT for specific needs.• Maintain an efficient and effective working relationship with Project teams and Business Managers.

Delft, South Holland, Netherlands

• Diagnosing and troubleshooting software and hardware issues.• Installing, configuring and maintaining software and hardware.• Upgrade applications and operating systems to new versions.• Server Administration.• Conducting daily backup operations.• Serving as the primary point of contact for IT support within the organisation.