Resonia Killian Email & Phone Number

United States

United States

United States

• Responsible for initiating and answering telephone calls and processing electronic leads to schedule appointments for move quotes.• Acts as the primary interface with potential customers, agents and UniGroup surveyors to establish and coordinate the details of survey appointments and requests for quotes.• Guides potential customers through a specified process of obtaining needed information for their move in a professional and courteous manner and creates move opportunity.• Introduces and gauges interest in various value-added services.• Provides ball park quotes for basic moving services (load, transport and delivery).• Provides quotes and sells stand-alone auto moves.• Routes customers to appropriate resources related to inquiries outside the scope of the call center.• Performs cubing and estimating services for virtual sales team. • Maintains lead center database, creates/maintains various reports as required.• Responsible for meeting call center targets including closing ratios, customer satisfaction scores in conjunction with qualitative call monitoring, productivity measurements and all other objectives as specified. • Performs a variety of other duties as assigned.

Information Technology

High School Diploma