Resort Manager Email and Phone Number

Job Responsibilities: Reporting directly to General Manager, Assisting Senior Management Lead, working closely with executive housekeeping , Chief Engineering and the front office throughout the day to ensure the hotel guests are well cared for, as well as resolving any customer complaints that may arise, Manages the 24/7 operations of the front desk, reservations, concierge and the night manager.Authorize the schedules for the entire staff, manage the expenditures and budgets to… Show more Job Responsibilities: Reporting directly to General Manager, Assisting Senior Management Lead, working closely with executive housekeeping , Chief Engineering and the front office throughout the day to ensure the hotel guests are well cared for, as well as resolving any customer complaints that may arise, Manages the 24/7 operations of the front desk, reservations, concierge and the night manager.Authorize the schedules for the entire staff, manage the expenditures and budgets to make sure they are being maintained, attend regular meeting with the GM, as well as assists with sales & marketing for the hotel.To ensure timely, efficient & professional welcome and check in is provided by all front desk colleagues ensuring customer satisfaction.Maintain a high morale and productivity as well as good communication within the front office as well as between other departments.Monitor the level of service provided by the department (i.e. by analyzing the guest satisfaction report) and constantly working on improving it through investigation, analysis and corrective action.Develop colleagues, Team leaders and Managers by delegating tasks and then empower and coach them making sure they achieve the desired results. Financial responsibilities consist of:Achieving budget – rev per room ratePrepare budgets and forecasts Interpret financials Expense controlEnsure correct rates are chargedAuthorize rate reductions Departments Responsibilities: Front Office Department Reservation DepartmentCo operation and managed HK&ENG teamSales and MarketingWedding PlanerKid’s ClubSpa & MassageTour & ActivitiesGuest Relation Mgr. Show less

Job Responsibilities: Reporting directly to General Manager, Assisting Senior Management Lead, working closely with executive housekeeping , Chief Engineering and the front office throughout the day to ensure the hotel guests are well cared for, as well as resolving any customer complaints that may arise, Manages the 24/7 operations of the front desk, reservations, concierge and the night manager.Authorize the schedules for the entire staff, manage the expenditures and budgets to… Show more Job Responsibilities: Reporting directly to General Manager, Assisting Senior Management Lead, working closely with executive housekeeping , Chief Engineering and the front office throughout the day to ensure the hotel guests are well cared for, as well as resolving any customer complaints that may arise, Manages the 24/7 operations of the front desk, reservations, concierge and the night manager.Authorize the schedules for the entire staff, manage the expenditures and budgets to make sure they are being maintained, attend regular meeting with the GM, as well as assists with sales & marketing for the hotel.To ensure timely, efficient & professional welcome and check in is provided by all front desk colleagues ensuring customer satisfaction.Maintain a high morale and productivity as well as good communication within the front office as well as between other departments.Monitor the level of service provided by the department (i.e. by analyzing the guest satisfaction report) and constantly working on improving it through investigation, analysis and corrective action.Develop colleagues, Team leaders and Managers by delegating tasks and then empower and coach them making sure they achieve the desired results. Financial responsibilities consist of:Achieving budget – rev per room ratePrepare budgets and forecasts Interpret financials Expense controlEnsure correct rates are chargedAuthorize rate reductions Departments Responsibilities: Front Office Department Reservation DepartmentCo operation and managed HK&ENG teamSales and MarketingWedding PlanerKid’s ClubSpa & MassageTour & ActivitiesGuest Relation Mgr. Show less

• Resort Manager, Reporting directly to the managing director, senior management Leads and manages the hotel team effectively and efficiently.• Manages property as the leader of the hotel, room division operation working closely with Executive Housekeeping, Chief Engineering, F&B manager, Executive Chef and Front office throughout the day to ensure the hotel guests are well cared for, as well as resolving any guest complaints that may arise and oversee the service recovery procedures.•… Show more • Resort Manager, Reporting directly to the managing director, senior management Leads and manages the hotel team effectively and efficiently.• Manages property as the leader of the hotel, room division operation working closely with Executive Housekeeping, Chief Engineering, F&B manager, Executive Chef and Front office throughout the day to ensure the hotel guests are well cared for, as well as resolving any guest complaints that may arise and oversee the service recovery procedures.• Manages the hotel activities, room revenues, operations of front desk, reservation office, and guest service manager • Authorize the schedules for the entire staff, manage the expenditures and budgets to make sure they are being maintained, • Attend the monthly P&L meeting with the MD, as well as development campaigns, promotions with sales and marketing for hotel.• Maintain a high morale and productivity as well as good communication within the front office as well as between other departments.• Monitor the level of service provided by the department (i.e. by analyzing the guest satisfaction report) and constantly working on improving it through investigation, analysis and corrective action • Develop colleagues, provides day to day team leaders and Managers by delegating tasks and then empower and coach them making sure they achieve the desired results.• Creates effective structures, SOPs and systems are in place, To ensure timely, efficient & professional hotel service are provided by all departments ensuring customers are satisfactions.• Maintains successful performance by increasing revenues, controlling expenses.• Manages and responsibilities of Tripadvisor , HolidayCheck and hotel facebook page. Show less