Snr Manager - Capacity Planning, Amazon Europe.
CurrentLeading Amazon's Capacity Planning Function for CS Europe, covering strategic and short term planning across 80+ sites and 27,000+ FTE.
Aug 2015 - Present
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David Murphy Email & Phone Number
Snr Manager - Capacity Planning @ Amazon | Leading Amazon's Capacity Planning Function for CS Europe
at
Amazon
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Current company
Role
Snr Manager - Capacity Planning @ Amazon | Leading Amazon's Capacity Planning Function for CS Europe
Location
Belfast Metropolitan Area, United Kingdom, United Kingdom
Company size
Who is David Murphy? Overview
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Quick answer
David Murphy is listed as Snr Manager - Capacity Planning @ Amazon | Leading Amazon's Capacity Planning Function for CS Europe at Amazon, a company with 500669 employees, based in Belfast Metropolitan Area, United Kingdom, United Kingdom. AeroLeads shows a matched LinkedIn profile for David Murphy.
David Murphy previously worked as Snr Manager - Capacity Planning, Amazon Europe. at Amazon and Vice President - Workforce Management UK, Ireland and USA at Firstsource Solutions Limited. David Murphy holds Communications from University Of Ulster.
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Amazon
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Profile bio
About David Murphy
I am an emotionally intelligent leader with tenacious goal focus. In my career, I have worked strategically for a wide stable of clients across almost every major vertical. I create more long-term value than I consume, harnessing the talents of the teams around me. I have an owners mental model and I create solutions that deliver a win for customers, associates and for the wider organization. I think in terms of cost, efficiency, trust and an employee happiness culture. The results I deliver flow from first-class cross-team collaborations over years If it doesn't exist I will invent it, if it is broken I will fix it, if it works I will improve it.
Listed skills include Contact Centers, Business Process Improvement, Outsourcing, Workforce Management, and 40 others.
Current workplace
David Murphy's current company
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Amazon
10 roles · 33 years
David Murphy work experience
A career timeline built from the work history available for this profile.
Vice President - Workforce Management Uk, Ireland And Usa
Head of Workforce Management, Management Information and Real Time Management for an 8 site 4,500 FTE across the UK, Ireland and the USA.
2013 - 2015
~2 yrs
Director
Delivering Resource, Project Management and MI solutions for Clients in the Regulated Financial, Utility, Retail, Broadcast and Pay TV, Telecom, Legal, Non Profit and Public sectors.Major engagements:* SAP Migration for a Big Six Utility* PPI Redress Project for a major financial Institution* WFM Capability Audit for a housing association* Performance MI.
2010 - 2015
~5 yrs
Head Of Workforce Planning
Head of Department for the Resource And Capacity Planning for a 9 Centre 3000 FTE Operation in the UK, Egypt and South Africa.
2008 - 2010
~2 yrs
Resource And Capacity Planning Manager
Leading a Team providing Forecasting, Scheduling and Capacity Planning for a 8 site (3000 FTE) UK/Off-shore contact centre operation. Implemented Verint Blue Pumpkin WFM.
2006 - 2008
~2 yrs
Planning Manager
Implementing Pipkin Vantage Point WFM and Managing the Forecasting and Scheduling Team for a 3 site 300FTE Insurance Operation.
2005 - 2006
~1 yr
Resource Planning And Mi Manager
2004 - 2005
~1 yr
Resource Planning Analyst
Resource Planner for BBC Unsolicited Contacts, a 120FTE Operation.
2002 - 2004
~2 yrs
Operations Support And Logistics Analyst (Osl)
Ntl
1998 - 2002
~4 yrs
Work Flow Coordinator
Kelly Communications
1993 - 1998
~5 yrs
Team & coworkers
Colleagues at Amazon
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AS
Ashish Suman
Colleague at AmazonMuzaffarpur, Bihar, India, India
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PB
Parvez Bashir
Colleague at AmazonMumbai, Maharashtra, India, India
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KR
Karthick Raj
Colleague at AmazonMadurai, Tamil Nadu, India, India
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LH
Lik Hong
Colleague at AmazonSingapore, Singapore, Singapore
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BD
Barry Dodd
Colleague at AmazonPhoenix, Arizona, United States, United States
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FA
Florin Acatrinei Condrea
Colleague at AmazonDoncaster, England, United Kingdom, United Kingdom
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NA
Nabuuma Aisha
Colleague at AmazonDubai, Dubai, United Arab Emirates, United Arab Emirates
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TK
Theresa Kennedy
Colleague at AmazonLas Vegas, Nevada, United States, United States
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اا
ابتهاج الحارثي
Colleague at AmazonMadinah Region, Saudi Arabia
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JK
Jemima Kadiri
Colleague at AmazonUnited States, United States
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Ashish Suman
Colleague at AmazonMuzaffarpur, Bihar, India, India
View →
PB
Parvez Bashir
Colleague at AmazonMumbai, Maharashtra, India, India
View →
KR
Karthick Raj
Colleague at AmazonMadurai, Tamil Nadu, India, India
View →
LH
Lik Hong
Colleague at AmazonSingapore, Singapore, Singapore
View →
BD
Barry Dodd
Colleague at AmazonPhoenix, Arizona, United States, United States
View →
FA
Florin Acatrinei Condrea
Colleague at AmazonDoncaster, England, United Kingdom, United Kingdom
View →
NA
Nabuuma Aisha
Colleague at AmazonDubai, Dubai, United Arab Emirates, United Arab Emirates
View →
TK
Theresa Kennedy
Colleague at AmazonLas Vegas, Nevada, United States, United States
View →
اا
ابتهاج الحارثي
Colleague at AmazonMadinah Region, Saudi Arabia
View →
JK
Jemima Kadiri
Colleague at AmazonUnited States, United States
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1 education record
David Murphy education
FAQ
Frequently asked questions about David Murphy
Quick answers generated from the profile data available on this page.
What company does David Murphy work for?
David Murphy works for Amazon.
What is David Murphy's role at Amazon?
David Murphy is listed as Snr Manager - Capacity Planning @ Amazon | Leading Amazon's Capacity Planning Function for CS Europe at Amazon.
Where is David Murphy based?
David Murphy is based in Belfast Metropolitan Area, United Kingdom, United Kingdom while working with Amazon.
What companies has David Murphy worked for?
David Murphy has worked for Amazon, Firstsource Solutions Limited, Resourceplan Uk, Teleperformance, and Teleperformance Uk.
Who are David Murphy's colleagues at Amazon?
David Murphy's colleagues at Amazon include Ashish Suman, Parvez Bashir, Karthick Raj, Lik Hong, and Barry Dodd.
How can I contact David Murphy?
You can use AeroLeads to view verified contact signals for David Murphy at Amazon, including work email, phone, and LinkedIn data when available.
What schools did David Murphy attend?
David Murphy holds Communications from University Of Ulster.
What skills is David Murphy known for?
David Murphy is listed with skills including Contact Centers, Business Process Improvement, Outsourcing, Workforce Management, Management, Call Centers, Bpo, and Telecommunications.
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