Kapil Chauhan Email & Phone Number

Noida, Up, In

Noida, Uttar Pradesh, India

1. Resource Management:• Raise resource demands proactively and track to closure including interview coordination and tracking with the talent acquisition team.• Raise resource allocation requests proactively with RMG.• Raise resource de-allocation requests in time to avoid any costs coming on to the account.• Maintain capacity planning and resource tracking across the account.• Manage and control leaves and inform the respective customer leads.2. Governance:• Conduct governance meetings with the internal functional Heads to understand the progress, resource feedback, resource movements and any new opportunity areas.• Articulate any resource concerns with the customer leads.• Conduct bi-weekly management and quarterly steering committee meetings.• Send minutes of the meetings timely for all the meetings.3. Stakeholder Management:• Planning resource onboarding with HR, Functional Heads etc.• Coordinate with external stakeholders for leaves, timesheets, resource movements, feedback and reporting.• Coordinate with internal stakeholders for infrastructure needs, leaves, travel, and resource movements and take necessary approvals.• Update and maintain the Risk Log, Action Log, Decisions Log and Issue Register.4. Financial Management:• Draft SOW and coordinate SOW renewals with customer/Functional Heads.• Keep a track of POs issued and proactively coordinate with the customers for PO issuance and renewals.• Ensure timesheets are filled timely and accurately.• Track financial numbers and ensure that internal leadership is aware of any variations.5. Status Reporting:• Prepare regular status reporting for the engagement leadership.• Prepare weekly status report to be sent to the internal management & client.• Coordinate and prepare management meeting decks and steering committee meeting decks.• Prepare minutes of the meetings and circulate to the required audience.

Noida, Uttar Pradesh, India

• Collaborating with other department leaders to define, prioritize and develop projects.• Planning project management, including setting deadlines, prioritizing tasks and assigning team members to various deliverables.• Analyzing financial data, including project risks and resource allocation.• Providing financial reports outlines to Executives.• Overseeing the development of the project and ensuring that team members are carrying out their tasks efficiently while upholding the company's standards.• Drafting new and improving existing project management office policies and processes.• Continuously evaluating projects to ensure they are meeting company standards and meeting deadlines.• Accurately documenting the project's creation, development, and execution as well as documenting the project's scope, budget and justification.

Noida Area, India

Client : Deutsche BankTeam : Windows 10 Migration (RDH and NexGen)(June 2021 - Aug 2023)• Managing the RDH Win7 to Win10 Migration and NexGen Win10 Migration, application installation and the setting up of the security access for users mapped to the project.• In charge of providing support post migration of the projects and resolving the issues impacting the live environment.• Arranging weekly meetings with the Project Stakeholders for providing them the updates and helping them with their queries and ensuring visibility of Win10 project migration progress.• Partner with PMO Senior Manager to set practice standards, priorities and schedules.• Track, monitor and report on Key Performance Indicators (KPIs).• Manage customer, project delivery, financial and escalations to a successful resolution.• Closely track and manage a team to timely forecasting, effective project delivery and accurate time entry.• Create reports and presentations to support business requirements: analyse and report on key metrics including on-time delivery.• Proactively identify gaps and areas for improvement and take action to improve the quality of project delivery based on monitoring and reporting activities and management information.• Responsible to draft and maintain the SOPs and knowledge documents for the process.• Coordinating with Firewall and Profiling teams to clean-up unused/retired application Firewall & Proxy rules from the server.• Provide Secondary Session Virtual Machines to users on demand.• Regularly monitoring the quality of the services and process.• Work on Weekly and Monthly Reports and Team Performance Analysis.• Ensuring there is no escalation on any tasks raised or worked upon.• Adhere to delivery process along with meeting deadlines for deliverables.

Noida Area, India

• Responsible for monitoring network link usage through PRTG tool.• Worked on ticketing system to address customers network related issues.• Provide timely response to all incidents, outages and performance alerts.• Categorize issues for escalation to appropriate technical teams.• Create and maintain networked related technical documentation like LHD and RFO.• Configured ILL Links and troubleshooting.• Conducting root cause analysis on Network Incident.• Providing prompt solutions for critical service disruptions and maintaining clear communication with the affected business unit.• Coordinate with site engineer and troubleshooting in Physical connectivity and configuration issues.• Created report for all outages, giving start and end times, duration and cause.• Leading activities for resolving critical network incidents and coordinated with the Customer and Field Engineers.• Providing (RCA) Root Cause Analysis on issues pertaining to customer requirement after thorough analysis of the cause of the fault.

Noida, Uttar Pradesh

• Installation and configuration of operating systems / application software and system management tools.• Performed recovery operations & data backups.• Designed and implemented network solutions to improve network efficiency.• Managing and monitoring all systems and infrastructure.• Investigated network and system faults using information from multiple sources or monitoring tools.• Maintained data security and redundancy strategies.• Worked closely with vendors IT Team and collaborating with other IT Staff.

M.Sc. Network, Technology & Management, Computer Systems Networking And Telecommunications

Aniit (2 Year Diploma), Computer Software Engineering

Bachelor Of Computer Application (Bca), Computer Software Engineering

Intermediate & High School, Commerce