• Provided guidance & training to associates• Acted as escalation point for troubleshooting advanced network/systems issues• Developed policies & procedures for governing the Network Operation Center & field technicians• Created accounts & edited user information in AD and ensuring they’re in their proper OU• Created computer & user configurations in group policy linking them to their OU• Ensure the GPO’s are getting their right inheritance• Used Batch file scripting to map & rename network drives• User PowerShell commands to disable AD computer & user accounts• Used Exchange management shell to archive e-mail accounts• Created mailboxes in Exchange 2010/2013• Migrate VM’s to different servers using V-motion based on resources being used. • Responsible for overseeing, managing & dispatching technicians out to multiple client locations• Installed, configured & maintained servers, routers, switches, wireless devices, desktops & printers• Strong interpersonal communication skills & user support experience• Proactive risk assessment• Public facing representative to external customers• Worked closely with CIO

• Identify, research, and resolve technical problems.• Document, track and monitor problems to ensure a timely resolution• Maintain complete and accurate log of customer interactions and technical details• Troubleshooting software, PC, Blackberry devices, and networked copier and printer problems• Provide advanced technical support to regional offices on all related desktop applications and desktop/laptop hardware issues• Virus/malware removal• Ensure PC's are in the correct OU and getting GPO• Add and remove machines from the Domain• Manage DHCP reservations• Script writing• Edit user accounts in AD• Communicate effectively with customers regarding expectations for callbacks, interactions with diagnostics, and other open issues• Assists employees with PC problems and requests• Assists with the day-to-day maintenance of hospital's PCs • Performs installation, configuration and upgrade tasks • Serves as troubleshooter on end user computer problems • Manages the helpdesk requests • Asset management • Escalates issues appropriately • Assists department manager in on-going assessment and upgrading of PCs; may research and evaluate hardware and software

• Design network topology and infrastructure• Design server & pc hardware structure• Generate estimate for hardware labor and administration of the system• Configure wireless network• Configure Active Directory• Add users accounts• Configure RAID on file servers and Domain controllers• Configure various roles and features on the Server

Troubleshoot, repair, upgrade and debug hardware and software on PC's & LaptopsDesign construct and install operating systems on computers and serversConfigure security features on Servers & Desktop Deploy software and optimize performanceConfigure wireless access points and implement securityMaintained contact with all clients to ensure service quality and satisfaction.

Introduced cable services to new and existing customers. Documented and disconnected unauthorized services. Maintained contact with all clients to ensure service quality and satisfaction.

Monitored dimensions and recorded quality data by the use of Static Process Control.Performed preventative maintenance to insure machine efficiency and part quality.An active member of the Process Improvement Team (PIT) which improved manufacturing efficiency by 10-12% and cut unnecessary cost by eliminating non-conforming material.