-Respond to customer queries in a timely and accurate way-Monitor customer complaints and reach out to provide assistance-Identify customer needs and help customers use specific features-Analyze and report product malfunctions -Update our internal databases with information about technical issues and useful discussions with customers-Share feature requests and effective workarounds with team members-Inform customers about new features and functionalities-Follow up with customers to ensure their technical issues are resolved-Gather customer feedback and share with our teams

Validating Internet Data for Telkom Region 4Rectified connectivity dataMaking daily report on Data Inventory ProgressAchieved 99% Data Validation for Telkom Region 4

-Create, update, and maintain all documentation each of software/product life cycle.-Create data model, diagram, workflow, and so forth to assist technical team.-Within a cross-functional team, collaborate with other developers, software architect and project manager.-Create detailed, comprehensive and well-structured documentation.

-Liaising with clients to determine their requirements and budget-Managing client proposals from typesetting through to design, print and production-Working with clients, briefing and advising them with regard to design style, format, print production and timescales-Determining size and arrangement of copy and illustrative material, as well as font style and size-Preparing rough drafts of material based on an agreed brief-Reviewing final layouts and suggesting improvements if required

-Installing and configuring computer hardware, software, systems, networks, printers, and scanners-Monitoring and maintaining computer systems and networks-Responding in a timely manner to service issues and requests-Providing technical support across the company-Repairing and replacing equipment as necessary-Testing new technology