Chloé Green Email & Phone Number

Houston, Tx, Us

Texas, United States

• Lead the office in all office operations in support of the doctors to help create lasting impressions and build trust and loyalty with patients. • Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards• Consult with patients on treatment options provided by the clinical team, verify insurance payment and collection ensure high-quality of care• Hire, develop, manage, and retain the office staff• Review monthly business results, manage profit and loss, align sales plan to support business goals, and create strategies to increase profitability • Prepare and lead daily huddles with the team to level set expectations to optimize patient experience and business performance

Texas, United States

• Led the design and implementation of innovative patient care solutions, significantly reducing patient falls by 25% and complaints by 9%, showcasing commitment to safety and regulatory compliance. • Instituted AET; an individualized patient care assessment used to aid the oversight committee on the best treatment plan to ensure patient safety and monitor patient's health status. My program increased employee job satisfaction by 60%, resolving a key area of concern for them - Patient Support.• Monitored and analyzed patient outcomes and satisfaction surveys, identifying issues and recommending initiatives to enhance patient experience.• Developed a robust Insurance Eligibility Tracker, enhancing billing approvals by 37%, demonstrating exceptional administrative and operational efficiency. • Increased facilities audit pass rate from 65% to 95% by creating process/procedure manuals and promoting the use of a dashboard for employees to monitor their file status. • Increased the number of patients approved by 12% by performing insurance authorizations using ICD-10 and CPT code, via Verification of Benefits or a manual process if necessary.

Houston, Texas, United States

• Identified, called, educated, scheduled, and confirmed patients for treatment, as well as performing verification of benefits via phone, resulting in a 98% rate of patients scheduled for treatment within 5 business days from referral.• Triaged incoming calls to better assist new patients and scheduled appointments, resulting in 30% increase in new patient visits, and transmitted thank you notes to referring physicians, resulting in a 10% increase in referrals.• Served as point of contact for Primary Care Providers and case managers to take inbound calls from patients and network doctors to understand patient’s insurance plan to process medical referrals.• Obtained authorization to submit claims to patient’s insurance company by using specific HCPCS, ICD-10, and CPT codes, clinicals, and PCP referrals for Medicaid, Medicare, and/or Commercial plans service approval.• Streamlined patient care management in alignment with medical necessity criteria, ensuring timely and appropriate treatment. Spearheaded comprehensive evaluation of patient records, facilitating effective support for physician-ordered treatment.

• Managed the integration of an advanced billing software which streamlined processes, achieving a 30% reduction in billing time and denials, enhancing financial operations.• Developed policies and procedures manual, and trained staff on the new process, resulting in improved accuracy in collection activities and reduced A/R over 30 days by 75%.• Utilized automated systems and scheduling software to improve patient satisfaction and appointment availability up to 28% and decrease wait times up to 20%.• Consolidated customer service activities, leading to an increase in customer satisfaction ratings of 20%.• Improved EHR training program that involved developing and implementing educational materials for staff, resulting in increased EHR accuracy of 25%.• Enhanced workflow implementation process to improve clinical function and optimize staff time, resulting in a 40% time-savings.

In Progress, Health/Health Care Administration/Management

Associate Of Arts - Aa, General Studies

High School Diploma, Core Curriculum