Troy R. "Rick" Coley Email & Phone Number

Oversee Global Integration Center warehouse and logistics center activities for the following processes: packing, shipping, receiving, order fulfillment, stock handling, storing, distribution and inventory support. Provide high quality, cost effective, and efficient service to meet current and future demands. Optimize facilities utilization, process execution and compliance with internal policies and procedures and external regulations. Provide oversight and direction for assigned employees, financial and operational activities.Direct the activities and deployment of a Global COE Warehouse Operations and Training Team.

Westlake, Texas, Us

As the Director of Operations, I direct warehouse, transportation, and facility operations while developing and implementing new operations strategies, policies, and procedures to meet and exceed customer and company goals. I recruit, select, train, schedule, and coach exempt and nonexempt employees and communicate job expectations and enforce high performance standards. Here, I analyze work flow, design and develop product movement, oversee processes for shipping and receiving, and manage inventory controls. I also develop, write, and implement operational policies and procedures that meet safety, payroll, and production standards. Some of my notable accomplishments include: • Managing warehouse, transportation, and facility operations while preparing to supply 592 convenience retail outlets for a major national chain customer.• Championing $5M facility update by managing construction projects that included an 8,500-sq. ft. freezer expansion, installation of various warehouse automation systems, and outfitting the center with necessary material handling and storage equipment. • I allocated additional resources for accommodating 9 million cubes of received and transported products for over 2,000 convenience retail outlets.• I developed, organized, and implemented alternative work schedules to meet negotiated terms for a 6-day order fulfillment schedule and on time deliveries.• I oversaw recruiting, hiring, onboarding, and training for 150+ new exempt and nonexempt warehouse associates and 45 new delivery drivers.

Westlake, Texas, Us

During my year in this role, I served as the Corporate Operations Advisor to the Division President for the Tampa and Atlanta facilities. I also held responsibility for maintaining operations while overseeing process redesign and change management with full P&L accountability. I deployed a variety of training methodologies and opportunities for ongoing development programs to resolve operational obstacles and drive improved performance.A few of my contributions are:• Serving as subject matter expert responsible for training two operations mangers for the Atlanta division.• Supporting business expansion operations for assumption of a major national convenience store chain and managed facility update and construction projects for the Atlanta division.

Westlake, Texas, Us

As Operations Manager, I held a senior leadership role in each division, supervising 150+ personnel including managers, supervisors, and exempt and nonexempt warehouse associates and delivery drivers in each. I analyzed performance metrics and implemented processes to improve performance and ensure compliance to safety and program development regulations. I also oversaw inventory management, product distribution, and workflow processes.A list of contributions includes:• Supervising general contractor and subcontractors during a $5M expansion, update, and automation of the Tampa startup facility. I was required to recruit, hire, and train100+ warehouse and transportation employees within 54 business days to meet contract start date for 400 Circle K stores throughout Florida.• I was recognized as 2014 Operations Manager of the Year after exceeding company standards with on time delivery at 96.5%, service level of .25% , and cost of cube $.05 below previous year.• Completing projects on-time and within budget for the Tampa division while demonstrating outstanding operations management skills.• I revitalized the under-performing Fort Worth facility, realigning warehouse and transportation operations, and allocated the needed resources for facility maintenance to exceed operations performance metrics in less than 5 months. • Implementing an operations safety training and incentive program for the Fort Worth division, resulting in a record 949 worked days without a lost-time injury.

Memphis, Tn, Us

Managed the selection of outbound post-manufacture auto parts orders for AutoZone retail stores in the western US from an inventory of 38,000 SKUs. Also managed the returns, vendor recalls, cores, and seasonal change in parts and products. Responsible for employee safety, training, production, throughput, and payroll.

Arlington, Virginia, Us

Bachelor Of Science (B.S.), Liberal Arts And Sciences With A Concentration On Foreign Languages.

Modern Standard Arabic

German Language

Czech Language