Retchie Alcantara Email & Phone Number

Place of Assignment: Mashreq Bank as External Consultant (field Engineer/Workshop Engineer) Work Description∙ Provide IT Support to 1000 plus users including VIP user.∙ Software Installation and troubleshooting of Various Bank application use.∙ Printer and scanner setup and configuration.∙ Pc Recloning/Reformatting when received issues related to system.∙ Provided on call and remote support.∙ Updating Master clone image in all CPU/Laptop model were the bank use.∙ VDI… Show more Place of Assignment: Mashreq Bank as External Consultant (field Engineer/Workshop Engineer) Work Description∙ Provide IT Support to 1000 plus users including VIP user.∙ Software Installation and troubleshooting of Various Bank application use.∙ Printer and scanner setup and configuration.∙ Pc Recloning/Reformatting when received issues related to system.∙ Provided on call and remote support.∙ Updating Master clone image in all CPU/Laptop model were the bank use.∙ VDI Migration and configuration when received request from user.∙ Troubleshoot LAN connectivity issues.∙ Coordinating with different team when user facing issues beyond the Scope.∙ Basic Server setup for printer server preparation.∙ Provide Desktop/Laptop/Phone troubleshooting to users when they are facing issues.∙ Outlook configuration and troubleshooting in both mobile and PC.∙ MDM configuration in Mobile, Tablet and surface Pro.∙ Make sure ticket should not have breached and should be immediate resolved before due date. Show less

Dubai, United Arab Emirates

Work Description∙ Provide IT Support to AMC’s client and one-time client. ∙ Reformat, troubleshoot and repair desktop and laptop. ∙ Installed, configured and Troubleshoot printers.∙ Installed wireless router, Access point and switches.∙ Installed, configured and support POP3, IMAP for MS Outlook 2003/2007/2010/2013 and 2016 client email. ∙ Performed preventive maintenance to all AMC client twice a month to ensure all workstation are safe against viruses and systems are run… Show more Work Description∙ Provide IT Support to AMC’s client and one-time client. ∙ Reformat, troubleshoot and repair desktop and laptop. ∙ Installed, configured and Troubleshoot printers.∙ Installed wireless router, Access point and switches.∙ Installed, configured and support POP3, IMAP for MS Outlook 2003/2007/2010/2013 and 2016 client email. ∙ Performed preventive maintenance to all AMC client twice a month to ensure all workstation are safe against viruses and systems are run smoothly.∙ Maintain and administers AMC’s client server (win server 2008 and 2012).∙ Installed and configured NAS Drive.∙ Troubleshoot LAN and internet connectivity failures.∙ Installed various application depends on client request.∙ Maintain and administers client email (CPANEL MANAGEMENT).∙ Installed windows 7, 8, 10, and MAC.∙ Configured auto backup weekly in all the AMC’s client files.∙ Created Jobcard report after all the jobs done performed during clients visit.∙ Maintaining good relationship to the client.∙ Subcontract IT support in Airbus for 6 months. (August 2017 – February 2017). Show less

Cagayan De Oro City, Northern Mindanao, Philippines

Work Description∙ Implemented and Administer PFSense Firewall.∙ Implemented and Administer Watchguard Firewall XTM 330 and XTM 25.∙ Implemented VPN tunneling to interconnect the network to other branch dealer’s network.∙ Daily monitoring of IPVPN connectivity and each user’s bandwidth utilization to ensure no intermittent occurrence onconnection.∙ Update/Add routes on the routing table of the router if there were other branch requesting to connect on the company’sIP… Show more Work Description∙ Implemented and Administer PFSense Firewall.∙ Implemented and Administer Watchguard Firewall XTM 330 and XTM 25.∙ Implemented VPN tunneling to interconnect the network to other branch dealer’s network.∙ Daily monitoring of IPVPN connectivity and each user’s bandwidth utilization to ensure no intermittent occurrence onconnection.∙ Update/Add routes on the routing table of the router if there were other branch requesting to connect on the company’sIP Phone and Video Conference network.∙ Analyze and troubleshoot desktop LAN/WAN connectivity failures.∙ Monitor internet bandwidth utilization for latency, high network traffic and ISP outages.∙ Responding to inquiries of internal customer (like. Manager, supervisor and team member) and satellite office staff toprovide technical assistance and support.∙ Performed daily backup of Company’s database systems.∙ Administer and Manage Company’s Systems including Satellite offices (Peachtree Accounting System, Inventory Management System (IMS), Vehicle Inventory System (VIS), Payroll Management System (PMS) and Biometric System). ∙ Create Technical Evaluation Report when issues arise and send it to IT Supervisor and discuss a better solutions and recommendation.∙ Install, configure and support POP3, IMAP for MS Outlook 2003/2007/2010/2013 and 2016 client email. ∙Performed quarterly desktop/laptop preventive maintenance.∙ Performed quarterly inventory for all IT Equipment.∙ Secure all computers from viruses.∙ Create weekly report list of software and hardware daily problems then submit to supervisor for documentation. ∙ Ensures all equipment are physically conditioned, properly connected and configured.∙ Install and repair Printers (Kyocera, Epson and Hp).∙ Reformat and repair Desktop/Laptop.∙ Provide network cabling services for clients if needed.∙ Escalates to the vendors/providers all the problems arise (like. Equipment covered of warranty, Internet connection andIPVPN connection). Show less

Cebu City, Central Visayas, Philippines

Work Description∙ Microsoft Server Installation and administration (Windows 2003, 2008/R2)∙ Server Configuration and implementation (Active Directory, DNS, DCHP, Remote and routing access services, Applicationservices and File services).∙ Performed software and hardware installation, reformat, repairing, assembling, troubleshooting and maintenance ofComputer both Head Office and branches Office.∙ Managing and Maintaining Internet and LAN Connection both head office and… Show more Work Description∙ Microsoft Server Installation and administration (Windows 2003, 2008/R2)∙ Server Configuration and implementation (Active Directory, DNS, DCHP, Remote and routing access services, Applicationservices and File services).∙ Performed software and hardware installation, reformat, repairing, assembling, troubleshooting and maintenance ofComputer both Head Office and branches Office.∙ Managing and Maintaining Internet and LAN Connection both head office and branches office. ∙Managing and Installing Biometric System.∙ Installing and Managing CCTV Camera’s.∙ Configuring Wireless Router/none Wireless Router, Access Point, Switches and IP Printers.∙ Making Employee’s ID, Calling Card’s, Company’s Brochure Design and Company’s Billboard Design. ∙ Provide technical support to Head office and Branch office when they are having problems in software and hardware. ∙ Check to ensure new setup and installations are working properly.∙ Assigned to travel the branches of the company to check and fix their programs and computer unit depending on theirrequest.∙ Performed structured cabling system (UTP/Telephone Cable).∙ Troubleshoot and maintain Software applications (MS Office, Open Office and etc.). ∙ Performs monthly inventory checkup on desktop equipment’s.∙ Perform monthly cleaning of Computers to both head and branches office.Page 1 of 3 ∙ Always secured all Computers against Viruses.∙ Enrolling Employee’s/Creating Account on Company’s System (Smart mind Program and Ideasoft Program). Show less