Speech Manager -Avp
Current
Feb 2021 - Present
AeroLeads people directory · profile
Matthew Nelson Jd, Mba, Ccxp, Pmp, Lssbb Email & Phone Number
Value Realization | Change Agent | CX Architect | Lawyer | Mediator | Speaker | Youth Advocate | Social Impact Investor
at
Truist
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
Value Realization | Change Agent | CX Architect | Lawyer | Mediator | Speaker | Youth Advocate | Social Impact Investor
Location
Minneapolis, Minnesota, United States
Who is Matthew Nelson Jd, Mba, Ccxp, Pmp, Lssbb? Overview
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Quick answer
Matthew Nelson Jd, Mba, Ccxp, Pmp, Lssbb is listed as Value Realization | Change Agent | CX Architect | Lawyer | Mediator | Speaker | Youth Advocate | Social Impact Investor at Truist, based in Minneapolis, Minnesota, United States. AeroLeads shows a matched LinkedIn profile for Matthew Nelson Jd, Mba, Ccxp, Pmp, Lssbb.
Matthew Nelson Jd, Mba, Ccxp, Pmp, Lssbb previously worked as Speech Manager -AVP at Truist and Co-Founder at Project My Neighborhood. Matthew Nelson Jd, Mba, Ccxp, Pmp, Lssbb holds Doctor Of Law (J.D.), Dispute Resolution from Mitchell Hamline School Of Law.
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Truist
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Profile bio
About Matthew Nelson Jd, Mba, Ccxp, Pmp, Lssbb
“We make a living by what we get, but we make a life by what we give.” – Winston ChurchillNO ORGANIZATION LIKES CHANGEMatthew Nelson has 10 yrs as an experienced CHANGE AGENT and deploying Customer Experience Strategy in various industries. Matt has industry experience with Health & Wellness, Financial, Transportation and Telecom. A problem solver and a student of continuous improvement he introduces and drives change through Project Management, Consulting, or Process Architecture driving multiple MM$ strategic initiatives. Matthew is an expert with Customer Journey Mapping, Market Research, Design Theory, & Speech Analytics with focus in Customer Engagement, Call Center Optimization, VoC (NPS), Churn, Compliance, Risk & legal research.Matthew has worked on a number of projects through the entire life cycle with exposure and presentation experience to c-suite leadership. Whether working on a team or independently Matthew has been influencing change for more than 8 years applying (4) principles. 4 principles:1. Knowing is half the battle.2. People buy from people.3. Let the data speak for itself.4. The goal of meeting one is to get meeting two, and meeting two to get meeting three, etc. Recommendation"Simply put, Matt proved to be an incredibly intelligent and passionate team member, and he was relentless in his dedication to be a successful and proven winner. He eschews the status quo in favor of addressing new opportunities and challenges from many different angles and levels, resulting in new pathways and solutions. Matt is a student of continuous improvement and will bring tremendous value to any organization seeking to drive improvement and new strategies within a corporate culture and organization."-Bahram Akradi Founder, Chairman, President and CEO Life Time Fitness,
Listed skills include Business Process Improvement, Data Analysis, Business Analysis, Doe Testing, and 46 others.
Current workplace
Matthew Nelson Jd, Mba, Ccxp, Pmp, Lssbb's current company
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9 roles · 9 years
Matthew Nelson Jd, Mba, Ccxp, Pmp, Lssbb work experience
A career timeline built from the work history available for this profile.
Co-Founder
Current
Project My Neighborhood
Everyone has hobbies and passions. Customer Experience and Social Impact Investing are mine. When i am not building customer centered culture i am working with the community doing something that i love.ABOUT PROJECT MY NEIGHBORHOODProject My Neighborhood (PMN) is a local non-profit that raises funds and awareness for bullying prevention. PMN’s core values.
Aug 2015 - Present
Associate Manager - Consultant
2020 - 2021
~1 yr
Associate Director - Value Realization Speech Analytics Lead
Feb 2019 - Sep 2020
Project Manager
Driving CX initiatives through personalized coaching, simplifying the members experience a crossed multiple portals and providing innovative healthcare products to our customers. Creating process improvement opportunities; Strengthening communication and culture for onshore and offshore teams. Supports program-based and product install work streams.
Oct 2018 - Feb 2019
Speech Analyst -Contractor
Charter Communications
Charter Communications the 3rd largest communications company provides phone, internet and cable services throughout the country. As a member of the new speech and CX team we are developing enterprise strategy seen by the the highest levels of the organization. As a CX/speech analyst my hybrid role as the strategist is developing and calibrating the.
2017 - Jun 2018
Membership Co-Chair - Membership Services Program Manager
Enhancing the Customer Experience for all PMI Members by improving value and satisfaction in PMI and it's services.Preliminary legal research into PMI-MN issues involving licensing as a school with MOHE Strategic initiatives gaining 3% growth annually and developing membership team (9 people) Responsible for VOC surveys, membership connectivity, pricing.
Aug 2015 - 2018
Customer Experience - Market Research
Ditech Financial Llc
Responsible for digital analytics and call monitoring with analysis for customer satisfaction and legal complaints/litigation prevention by special handling and customer segmentation. Ran point for Ditech’s Speech Analytics program, gathering qualitative data to identify potential complaints and recapture opportunities using voice-to-text call monitoring.
Feb 2015 - Jan 2017
Retention Strategist
Contributed to creating two major departments - Retention Department and Club Improvement Group – to focus on the development of attrition prevention strategies to stay competitive in a loyalty focused economy. Created the daily huddle, a one-hour daily meeting connecting all new members to the club in 120+ locations 2013 Redesigned the monthly and.
Jul 2007 - Jan 2014
3 education records
Matthew Nelson Jd, Mba, Ccxp, Pmp, Lssbb education
Doctor Of Law (J.D.), Dispute Resolution
Mitchell Hamline School Of Law
Master Of Business Administration (Mba), Conflct Resolution
Hamline University
Bachelor'S Degree, Business Studies
University Of Minnesota
FAQ
Frequently asked questions about Matthew Nelson Jd, Mba, Ccxp, Pmp, Lssbb
Quick answers generated from the profile data available on this page.
What company does Matthew Nelson Jd, Mba, Ccxp, Pmp, Lssbb work for?
Matthew Nelson Jd, Mba, Ccxp, Pmp, Lssbb works for Truist.
What is Matthew Nelson Jd, Mba, Ccxp, Pmp, Lssbb's role at Truist?
Matthew Nelson Jd, Mba, Ccxp, Pmp, Lssbb is listed as Value Realization | Change Agent | CX Architect | Lawyer | Mediator | Speaker | Youth Advocate | Social Impact Investor at Truist.
Where is Matthew Nelson Jd, Mba, Ccxp, Pmp, Lssbb based?
Matthew Nelson Jd, Mba, Ccxp, Pmp, Lssbb is based in Minneapolis, Minnesota, United States while working with Truist.
What companies has Matthew Nelson Jd, Mba, Ccxp, Pmp, Lssbb worked for?
Matthew Nelson Jd, Mba, Ccxp, Pmp, Lssbb has worked for Truist, Project My Neighborhood, Concentrix, Optum, and Charter Communications.
How can I contact Matthew Nelson Jd, Mba, Ccxp, Pmp, Lssbb?
You can use AeroLeads to view verified contact signals for Matthew Nelson Jd, Mba, Ccxp, Pmp, Lssbb at Truist, including work email, phone, and LinkedIn data when available.
What schools did Matthew Nelson Jd, Mba, Ccxp, Pmp, Lssbb attend?
Matthew Nelson Jd, Mba, Ccxp, Pmp, Lssbb holds Doctor Of Law (J.D.), Dispute Resolution from Mitchell Hamline School Of Law.
What skills is Matthew Nelson Jd, Mba, Ccxp, Pmp, Lssbb known for?
Matthew Nelson Jd, Mba, Ccxp, Pmp, Lssbb is listed with skills including Business Process Improvement, Data Analysis, Business Analysis, Doe Testing, Fitness Consulting, Gantt Project, Gemba Kaizen, and Kaizen Leadership.
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