I am a seasoned Organizational Change Management Professional and a dedicated life-long learner known for my exceptional adaptability and strong connection with individuals navigating change. With over 20 years of experience, I have expertly supported transitions in digital transformations of all scales, service renewals, organizational restructuring, and data and information management strategies. In addition to Change Management, my expertise spans IT and business strategy, strategic internal communications, conflict management, writing/editing, and data, records, and information management, across diverse sectors including the Government of Canada, social enterprises, and private industry.My approach to change is comprehensive and continually evolving. I quickly grasp the business ecosystem, culture, and people, tailoring my strategies to the specific nature of the change and the dynamics at play. Incorporating design and systems thinking, I emphasize inclusivity, introspection, and compassion in my work. I strive to meet stakeholders where they are, and guide them through their unique needs and change responses, ultimately fostering adoption and realization of benefits in a positive and sustainable manner."Heather is a constant source of energy, innovation, and passion. It is a great pleasure to work with her." Allen Iverson, Director, Strategy and Planning, IS Division, CFMWS