Rethish Kumar Email & Phone Number

Dubai, United Arab Emirates

• Effectively built & maintained long-lasting client relationships through constant communication, dependable product delivery, and trustworthy relations.• Contributed to the growth of annual revenue, exceeding targets by an average of 37%.• Coordinated with clients to identify requirements for Kiosks & Smart Terminals, Mobile ATMs, Vehicle Conversion, ATM Maintenance, Modified Containers, Signage & Banners.• Maintain a competitive edge by researching industry trends, identifying new opportunities, and adjusting business strategies to better meet customer needs.• Negotiated contracts with key clients and met established deadlines for the fulfilment of each client's long-term goals.• Understand customer issues and service gaps, propose solutions, ensure service quality & quick tactical management crisis.

Sharjah Emirate, United Arab Emirates

• Analyze & evaluate operational systems, processes and policies to support better management reporting, inventory management, and resource utilization. • Liaise and collaborate with the advertising, design, marketing, & sales departments to develop solutions and accomplish shared objectives.• Manage day-to-day operations, plan, schedule, arrange transportation, supervise the development of activities, and implement the requisite disciplinary actions.• Developed a talented team by participating in the hiring and coaching of new hires.• Estimate budget & identify cost saving opportunities for production operations, including costs for materials and labor to minimize waste & optimize production.• Oversaw the development of more robust reporting for the customer support team, which improved customer NPS by 10% year over year.

Sharjah, United Arab Emirates

• Build & promote strong customer relationships by establishing a professional network to drive the business further. • Develop innovative ideas and opportunities thereby helping the company anchor its market presence.• Assist management with department issues, serve as a liaison between senior management & subordinates.• Verify and track all project deadlines to facilitate smooth workflow.• Prepare and outline the responsibilities of the department, including roles and assignments for staff. • Presenting reports on account progress, goals, and quarterly initiatives.

Noida Area, India

• Guided team members to ensure their assigned duties were completed properly and sales exceeded expectations.• Setting up bonus and incentives plans for team members to keep their morale high.• Assessed team performance to make sure that any gaps in performance or quality are quickly identified and addressed.• Established a Live Chat support division & oversaw its development, resulting in the recruitment of 55 employees within a year.• Arranging & chairing weekly team meetings, focusing on KPI & achievements.

Noida Area, India

• Ensuring that staff are motivated, monitored and measured in line with company targets and performance standards.• Responsible for improving customer service based on clients’ feedback.• Conduct training sessions to promote productivity & accuracy.• Assist supervisors with complex escalations & follow up cases requiring further action.• Responsible for resolving and responding to complaints from the Attorney General, Better Business Bureau & FCC.

New Delhi Area, India

• Identify & resolve level-1 cases to support UK operations for AOL broadband.• Coordinate with different teams including providing technical & process guidance to ensure high quality of services to customers.• Follow standard procedures & redirect unresolved cases to the relevant department.• Meet performance benchmark in defined areas (resolution, accuracy & AHT).• Train new hires for level-1 support and provide mentoring during on job training (OJT) phase.

Bachelor Of Business Administration - Bba, Business Administration, Management And Operations

Intermediate – Sr. Secondary School, Chemistry

Matriculation