Retno Lies Setyawati Email & Phone Number

Tangerang, Banten, Id

Jakarta, Indonesia

1)Coordinate and implement Revenue Assurance as assigned.2)Coordinate, implement, and follow up on Cooperation Agreements with the Business team and Ads team regarding Cooperation Agreements related to Revenue, both existing and new Cooperation Agreements.3)Ensure that information comes from clear and complete sources.4)Responsible for handling end-to-end revenue from various sources.5)Perform data requests to the Data Team and IT BackEnd Team to perform the Reconciliation… Show more 1)Coordinate and implement Revenue Assurance as assigned.2)Coordinate, implement, and follow up on Cooperation Agreements with the Business team and Ads team regarding Cooperation Agreements related to Revenue, both existing and new Cooperation Agreements.3)Ensure that information comes from clear and complete sources.4)Responsible for handling end-to-end revenue from various sources.5)Perform data requests to the Data Team and IT BackEnd Team to perform the Reconciliation process.6)Analyze information and evaluate data results provided by Team Data and Team IT BackEnd.7)Perform the Reconciliation Process through the data that has been submitted in order to obtain precise and accurate data.8)Create invoices on the basis of precise and accurate data after the reconciliation process.9)Responsible for billing receivables to collaborating Partners in order to make payments on time.10)Produce and provide accurate and timely results in the form of weekly and monthly revenue reports. Show less

Tangerang, Banten, Indonesia

1) Established and updated work schedules to account for changing staff levels and expected workloads.2) Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.3) Compiled and analyzed customer feedback data to develop new strategies and corrective action.4) Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.

Indonesia

1)Refres to the implementation off well-defined standard practices and methods. It is proactive quality process. This process is controlled and determined at managerial level.2)Quality assurance focuses on the process checklist, process standards, project audit and procedures for development. It is a preventive process that aims at establishing the correct methodology and standards to provide a quality conducive enviroment to the products developed.

Indonesia

1) Resolved concerns with products or services to help with retention and drive sales.2) Established and monitored customer service standards by employing recognized and comprehensive benchmarks.3) Described product and service details to customers to provide information on benefits and advantages.4) Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.

Magister, Business/Managerial Economics

Sarjana, Economics