Reto Mertner Email & Phone Number

Karlsruhe, Baden-Württemberg, Deutschland

• Development of detailed test plans, test cases, and test scripts based on project documentation and product requirements.
• Execution of functional tests to ensure that the software features and functions meet the specified requirements.
• Execution of regression tests to ensure that new code changes or feature improvements do not introduce issues into existing functionality.
• Identification, documentation, and prioritization of bugs and defects.
• Maintenance of comprehensive and organized textual documents, including test plans, test cases, test results, and test execution logs.
• Providing regular status updates and test reports to stakeholders to inform them about the functional quality of the project.

Karlsruhe

• Execution of 1st and 2nd Level Support via phone, ticket, and chat.
• Execution of Payment Support.
• Short-term assumption of the leadership of the German Customer Support as Support Manager.
• Creation of content and graphics for Nitradopedia (Wiki) and social media.
• Participation in Partner Management.
• Participation in Community Management.

Karlsruhe

- Administration and organisation of all Community Forums- creation of new Styles- Updates and Plugins- Forum moderation- Building and managing the Forum Moderation team- Gathering information from the Community (Bugs, Feedback,...) and forward it to the developers

- Implementing internal communication and providing feedback to existing processes in the field of internal and external communication- Gathering and writing weekly feedback reports with user and own feedback for internal departments to help improve the overall player engagement and experience- Answering escalated support tickets and/or older/complicated.