Prioritized and secure business opportunities, drive revenue through partnerships with clients and agencies, and provide strategic media solutions. Develop compelling sales propositions based on client data, collaborate on operational and strategic initiatives with cross-functional teams, and implement best practices for client interaction. Create persuasive sales presentations using market trends and case studies, ensuring the highest level of customer service. Keep clients updated on TikTok products, educate them and agencies on best practices, and strive to exceed sales goals.

Responsible for managing an assigned book of merchant partners, partner with networks and agencies to ensure overall success of client goals and assist in the development of media plans to meet client’s needs.

The Inside Sales Representative, ISR, is responsible for handling all non-managed merchants looking to optimize their program with RMN. This accounts for over 4,000 merchants!

The Account Operations Specialist position is focused on account management and ad operations for the Account Executive team. I managed and optimized digital media campaigns from campaign launch to campaign wrap up—created insertion orders; communicated with all internal teams; utilized multiple reporting systems; set up and optimized campaign placements; handled monthly billing; and provided support for the Account Executive team.

• Promoted to Platinum Premier Service Manager to ensure client satisfaction by establishing and fostering successful working relationships across a portfolio of clients generating over $500,000 in monthly revenue• Maintain customer service level agreements by tracking service, billing and installation issues and quickly addressing any concerns while proactively communicating with all involved parties• Constantly seek and absorb knowledge of company processes and procedures by fostering relationships with all departments and studying company-wide materials and communications• Exude the culture and positive attitude of Mood in all interactions with my team, clients and colleagues

A Premier Service Manager (PSM) is responsible for the day-to-day operational transactions that originate with a Premier (50+ locations) customer. The PSM is the liaison between the company and the client by utilizing the rest of MOOD Media to fulfill a request. Communication, organization, multi-tasking, and follow-up are essential.

-Retained and recontracted clients who were interested in cancelling or expanding their current services

- Provided high quality and timely responses to inbound and outbound phone calls and to customer inquiries via email- Consistently ranked top 5 for department wide monthly statistics based on accuracy, speed and contacts per hour- Utilized ticketing systems, such as Service Channel, to receive and update all service requests for Fortune 500 companies- Communicated closely with warehouse personnel, account executives and project managers to fulfill service needs-Became new product experts in order to train other Customer Service Reps on new products/services