Retta Resnick Email & Phone Number

West Palm Beach, Fl, Us

St Simons Island, Ga

Responsible for 6 figure ARR based on up-sell and training as well as new sales. Primary contact for clients along with Account Executives/Sales Reps to follow up on client issues to their resolution. Develop an in-depth understanding of the customer’s environment, business stakeholders, and their reporting needs. Offer best practice guidance and recommendations for future growth of product commitment. Conduct quarterly reporting and functional employment reviews to spot trends, proactively identify potential issues, and offer tailored recommendations.

Georgia And The Carolinas

As a quota carrying Account Manager for the Southeast region, I am responsible for maintaining the client relationship and operating as the bridge between customer, sales and technical teams. I have met or exceeded quota by no less than 10% quarterly, once as high as 191%. I also help resolve invoice/PO issues. Conducting quarterly or on an as needed basis, customer evaluations for gaps in communication to ensure renewal of services are a part of my goals. Provide support to Account Executives/Sales Reps and customer support engineers as needed. Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment. Perform account research on prospects and conduct daily calls within target accounts.

Greater Atlanta Area

While working independently and as part of a team I was responsible for generating new leads into a blend of existing accounts and new business. Maintained or exceeded quotas quarterly. Responsible for forecasting sales activity while creating satisfied customers that can be referenced in future sales cycles. As a Trainer, I worked with new employees on our proprietary software for lead tracking, Assigned to the Sales Specialist in the Greater Atlanta Area to assist new clients or existing clients with evaluation and implementation of specimen collection. Train New LSAs for placement in medical facilities and test new procedures/programs in select facilities for roll out.

Onsite At Southern Pain Institute, Peachtree City Georgia

Responsibilities included, but were not limited to: Processing patient demographics for testing purposes, preparing paperwork for clinical staff, maintaining demographics, quick screen results and Lab results for clinical staff and Lab, patient services & support for clinical staff.

Newnan & Peachtree City Georgia

Processing patient demographics for testing purposesCollecting specimens from patients Preparing paperwork for clinical staff Packaging the sample for shipping to Lab for further testingMaintaining demographics, quick screen results and Lab results for clinical staff and LabPatient services & support for clinical staffPreparing Lab results for clinical review

Dalton, Georgia

Responsible for mail processing, phone management, correspondence, calendar management, filing, meeting, coordination and the management of daily office administration.. Additionalresponsibilities included but were not limited to: problem resolution, equipment purchasing, equipment troubleshooting and vendor negotiations. Event Planning: Organized and coordinated the logistics for all meetings, off-sites, internal and external invoicing: Invoice clients for services provided through Quickbooks.

Dalton, Georgia

Coordinated over 400 certified instructors for business & industry associates. Ordered supplies, managed shipping and receiving, created custom forms for each client and each instructor, set pricing for retail items; developed cost analysis for each program and each product offered, marketed products and classes as well as provided outside point of salesDuties included providing customer service to each client; instructor and customer that entered the office. - Provided technical support to all instructors.- Training: Planned training for the community, set schedules, recruited volunteer instructors- Managed Budget: Managed department budget, applied for and administered many local, state & national grants- Safety: Coordinated safety equipment program and distributed equipment - Public Relations: Provided public relations and media items for agency

Admin. Medical Assistant

Emergency Medical Technician

BLS/ACLS, pediatric and geriatric trauma, hazmat, cardiac care and other medical issues State Certification

Education record

GA Department of Human Resources State Certification National Highway Traffic Safety Administration Child Passenger Safety Technician GA.