● Consulting: with small businesses to implement operating systems, revenue operations strategies, and scalability.●Supply Chains: tracking global pricing on commodities, implementing procurement processes and supplier evaluation criteria to reduce costs and improve resilience.

Facilities Management, Construction SpecialtiesNovember 2020 – Present● Directed quality assurance and control functions to ensure compliance with company and client standards, applying detailed oversight on construction project deliverables.● Conducted daily site inspections and comprehensive reviews of work quality to maintain alignment with approved specifications and project standards.● Streamlined project processes by implementing quality control systems, tracking submittals, and ensuring compliance with all contract requirements.● Collaborated with regional managers and stakeholders to address quality concerns and provide resolution on project issues, promoting sustained client satisfaction and adherence to quality benchmarks.● Supervised and mentored team members on quality control protocols, enhancing operational efficiency and training recruits on best practices for quality assurance.● Ensured timely documentation and reporting of quality control activities, supporting smooth project closeouts and comprehensive project records.

● Developed and implemented strategic and tactical plans to generate revenue, leading to significant business growth in the B2B SaaS industries.● Built and fostered relationships with key executives, influencing decisions and generating opportunities.● Identified and influenced key decision-makers at all levels, enabling effective penetration of business units and functions.● Played a leadership role in pursuits and oversaw the development of proposals, showcasing advanced proposal writing skills and commercial acumen.● Coordinated the efforts of cross-disciplinary teams during the sales process, enhancing process efficiency and effectiveness.● Engaged with broader business solutions, driving connectivity with ecosystem, alliance, industry/sector, and business offerings.● Worked closely with the Lead Client Service Partner to develop and monitor the business and financial plan, ensuring consistent execution of sales processes across the account.● Led business and product development strategies, streamlining operations for optimized performance.

Acquired by Bootstrapper Capital● Presented portfolio options to a diverse pool of over 200 US and international founders, fostering global relationships.● Developed and implemented a career progression path as the leader of the initial cohort of Venture Scouts.● Assisted the account team in qualifying, pursuing, and closing significant business opportunities, contributing to increased revenue.● Conducted strategic market analysis contributing to investment decisions and business growth.● Cultivated and maintained strong customer relations, collaborating directly with regional managers and independent businesses.

● Selected as one of three representatives from a pool of 50+ team members for a special contract.● Managed logistics and profits across 40 locations in 3 states, demonstrating self-discipline, motivation, and teamwork capabilities.● Proved intellectual agility and the ability to master new disciplines rapidly, exemplified by attaining 80% proficiency across a broad range of trades.

● Increased personal sales by 50% by introducing a cross-department program that converted service department customers into new car buyers.● Boosted personal profit per customer by 35% via advanced negotiation, communication, and consultative sales strategies.● Leveraged understanding of individual team strengths to create a collaborative sales approach that significantly improved department sales.

● Spearheaded the turnaround of three underperforming departments, each with over $4 million in sales, surpassing sales plans by over $500,000 through strategic team and process management.● Managed and developed a team of 10 direct reports, emphasizing individual strengths and performance improvement.● Oversaw all aspects of team operations, including hiring, training, accountability, discipline, and promotions.● Enforced adherence to operating procedures while simplifying and optimizing them to enhance overall team effectiveness.● Employed a people-first approach, resulting in significant increases in sales and profits.Regularly entrusted with resolving escalated customer complaints, emphasizing customer success and retention.● Operated in a conflict resolution role to turn dissatisfied customers into brand advocates.Played a key role in maintaining brand goodwill through effective and empathetic customer engagement.

● Opened a new office out of state, managing location scouting, licensing, and hiring.● Served as the primary customer contact throughout the mortgage process, providing clear communication and service.● Recognized as a top-performing Mortgage Broker, ranking in the company's top 5% and qualifying for the prestigious President's Club trip.● Generated $1 million + in sales, demonstrating exceptional client acquisition and retention abilities.

● Career Progression: Advanced from general laborer through a fast-tracked apprenticeship program, gaining expert skills in brick and stone masonry. Promoted to Foreman and later became a Partner, overseeing project teams and daily operations.● Project Leadership: Directed on-site teams in constructing and maintaining high-quality masonry structures, ensuring adherence to safety protocols and construction standards.● Quality and Efficiency Management: Implemented quality control checks and project timelines, minimizing material waste and enhancing construction speed and accuracy.● Client and Stakeholder Relations: Built strong client relationships, facilitating open communication, and ensuring satisfaction with completed projects, leading to repeated business and referrals.● Team Development: Mentored junior masons and apprentices, cultivating skilled tradespeople and promoting a high-performance work environment.● Budgeting and Resource Allocation: Managed project budgets, optimized resource allocation, and supervised procurement to meet financial and time constraints.