Reuben Saba Email & Phone Number

• Provide regular IT support tools including but not limited to: Active Directory, Office 365, PC Imaging, Okta SSO, Remote Desktop, Azure, Exchange Online, JIRA, as well as other enterprise IT systems.• Manage the IT assets through their entire lifecycle from acquisition to disposal.• Monitor and manage the IT ticket queue to ensure SLA’s are achieved.• Using existing troubleshooting tools and techniques to establish the root-cause for queries and provide a customer-facing root cause assessment.• Provide end user support for applications and systems such as, MS Office, VPN, Mobile Phones and video conferencing systems.• Create and update technical documentation; e.g(Confluence).• Experience of the latest software operating systems, (Windows & Mac).

• 1st Point of contact of escalation of critical and operational issues.• Maintenance of secure, reliable efficient data communications network.• Adding new layouts and building resources for onscreen EPOS system from inbuilt tools provided by the software.• Use of the Microsoft package apps (365, SharePoint, Excel, Teams, etc).• Implementation of company software on desktop and laptops.• Troubleshooting window servers/diagnosing configuration and connectivity issues.• Installing and updating drivers i.e. printers, laptops.• Ticket Issue Management.• Resolving problems reported by end-users.

• First point of contact in all technical fault's in the gaming arena.• Demonstrating to new customers how gaming works on the application.• Creating new users and updating all software when needed to, to have all systems performing at the highest level for customer satisfaction. i.e. - updating graphic cards or gaming updates.• Remotely troubleshoot computers when issues arise while customers are in play, as well as maintenance of all technical equipment.

• 2nd line of contact in the Tech department to resolve issues and log data.• Liaising with management team, tech team and guests when faults arise.• Mending and reconfiguring electrical components in a timely manner in order to allow live courses to maintain operation.• Working with different operating systems – Microsoft & IOS.• Provided ongoing support during operational hours and detailed maintenance out of operational hours.• Responsible for supervising a team of engineers. • Providing High quality training to new engineers and overseeing their development.• Ability to implement practical and mechanical awareness.• Managing weekly issue logs of completed repairs and mechanical breakdowns to Tech service management.• Called upon to different Puttshack venues for additional assistance and further development.

• First point of contact when faults appear in the system.• Correcting all electrical problems when games are in live mode and reporting it to senior level.• Troubleshooting Software and hardware.• Maintenance of all courses.• Manual fixing of components for when the courses breakdown.• Providing excellent customer service.• Conducted daily audits to maintain standards.• Daily reports of each issue/resolution.• Ability to effectively communicate and coordinate with peers and senior management when required.

London, United Kingdom

Coming across an entirely new surroundings and a new way of thinking about railway. The extreme lengths of safety and time to coordinate trains for customer use. My time was eventful as the staff were extremely helpful and knowledgeable about the many questions I asked about the railway industry and how trains have played a major impact in our modern era.Key Responsibilities include:- Gaining knowledge of the Health & Safety acts.- Understanding the methods and key components of how the Depot should be run (SPM'S & DOCS).- Working closely with the engineers, Techs & MA's day to day being trained on how to prep trains and the right tools when operating.- Essential criteria's for how to safely work when the station is in operation and trains are to be used for operating for faults: OPPS, OLE Panel & Loto Box.

Gaining customer service experience, authorising alcohol beverages also aiding less fortunate customers to found it difficult to with mobility.Key Responsibilities include:• Providing excellent customer service by being friendly, enthusiastic and motivated.• Deputising for the supervisor during their absence.• Managing customer complaints when required including tracking issues in our database in line with statutory requirements.• Layout design for new product placement instore using my creative knowledge to attract more customers.• Research into demographics for specific market targeting – working on promotional campaigns such as baby products.