leading and strategizing the function and maintaining all aspects of audio visual (AV) operations globally. Developing and managing a talented team of professional AV Technicians. Develop and maintain service ownership of telecommunications and video conferencing platforms. Global introduction of telecommunications via SIP/SBC in some regions. Design environments for internal / external live events and All Hands Meeting productions. Develop events Team to support these spaces company wide. Working closely with cross-functional teams, executive leadership and Sr. leaders to ensure a consistent and exceptional AV experience in all manufacturing facilities, HQ Offices, showrooms and studios. Developing AV hardware & software standards. Introducing support policies and procedures. Maintaining a knowledge base, provide video conferencing training webinars, digital how-to guides, and in-person learnings. Designing and managing the builds of conference rooms, collaboration spaces, video walls, telecommunications platforms, digital signage, and wayfinding directories. Managing partnerships with Vendors, Suppliers and Manufacturers.

Managed Audio Visual integration projects through all stages, including but not limited to research, and the implementation process. Managed a budget and brought the cost of the installation down by 35% Lead rollout of new processes for the Video department, Conference room user guides and training sessions for IT professionals and customers. Regularly tested (troubleshoot) the operation of all our integrated A/V systems (PC Desktop/MAC, video conferencing, multimedia, audiovisual, projection systems, displays, cameras, microphones, streaming technologies, etc.) and collaboration technologies in Executive Director level management conference rooms, auditorium and Live event spaces. System Administrator for various types of servers and systems (Windows, macOS and IOS devices) Barco & VITEC Certifications Perform the Video Control Center’s NASA distribution circuits quarterly pre-maintenance review Developed programs that supported NASA IT Mission success. Assisted executive level management with implementing ideas that would help unify our diverse group of IT professionals Coordinated all Executive Director level management A/V and V/C needs Conducted network tests and assist in monitoring network integrity in relation to the Centers IPTV solution. Produced all-hands events for the Center Chief Information Officer and assisted the public relations office with agency-wide productions involving the NASA Administrator and VIP guests.

• Application Admin:  SAP [Core Financial, Business Warehouse] Active Directory, Logistics, Crystal Reports, and Webtads. • Security Point of Contact for: Reimbursable Agreement Management System-2 (RAMS2), ARC Brio, Host DB, PRISM, CMM, SAP Core Financial, Business Warehouse, Microsoft Project, Crystal Server and Solomon• Excellent Ability to multitask and troubleshoot multiple platforms: Macintosh, Windows, iPhones and iPads• Created, resolved and Tracked tickets using: Remedy, Service now and HPSM• Manage operator and directors calls• Edit and Execute Centerwide emails from Center Director and headquarters• Built a Knowledge base within Sharepoint and worked to transfer and rebuild it within Remedy • Tier 3 support for Amazon Cloud computing Issues

• Identified and resolved hardware and software applications conflicts.• Provided outstanding customer service while achieving and in some cases exceeding metrics goals• Troubleshot multiple platforms: Macintosh, Windows, iPhones and iPads• Provided first level support for multiple enterprise applications including: e-mail, calendar/scheduling, word processing, spreadsheets, presentations, Internet browsers, as well as department-specific specialized applications.• Provided support for mobile users who work at home, travel, or work from a remote office, using remote management tools (i.e. WebEx). Identified and resolved hardware and software applications conflicts.• Subject Matter Expert in Home/Office Networking, Livelink /outlook• Opened and closed service requests, as well as managed the classification, assignment, tracking, and completion of requests.• Understood and adhered to Problem Management policies. Ensured that resolutions were consistent with standards and did not introduce additional conflicts.• Helped to identify and implement innovative solutions for customers.• Escalated Severity 1, Severity Level 2 and problem tickets to the appropriate level 2 or 3 group.• Worked with peers across the Genentech IT organization to ensure high quality solutions were defined developed and deployed using consistent technologies and processes.• Created content and evaluated effectiveness of the Knowledge-base content. Performed other tasks or projects as required.

• Identified and resolved hardware and software applications conflicts.• Provided outstanding customer service while achieving and in some cases exceeding metrics goals• Troubleshot multiple platforms: Macintosh, Windows, iPhones and iPads• Provided first level support for multiple enterprise applications including: e-mail, calendar/scheduling, word processing, spreadsheets, presentations, Internet browsers, as well as department-specific specialized applications.• Provided support for mobile users who work at home, travel, or work from a remote office, using remote management tools (i.e. WebEx). Identified and resolved hardware and software applications conflicts.• Subject Matter Expert in Home/Office Networking, Livelink /outlook• Opened and closed service requests, as well as managed the classification, assignment, tracking, and completion of requests.• Understood and adhered to Problem Management policies. Ensured that resolutions were consistent with standards and did not introduce additional conflicts.• Helped to identify and implement innovative solutions for customers.• Escalated Severity 1, Severity Level 2 and problem tickets to the appropriate level 2 or 3 group.• Worked with peers across the Genentech IT organization to ensure high quality solutions were defined developed and deployed using consistent technologies and processes.• Created content and evaluated effectiveness of the Knowledge-base content. Performed other tasks or projects as required.

• Trained and managed Firedog technicians, Replaced and updated hardware / software.• Exhibited Excellent people skills and Excellent Communication Skills • Motivated staff, developed excellent relationships with vendors and other stores supervisors and managers• Performed advanced repairs on client's units and assisted with and/or responds to client inquiries• Offered solution of product sales, upgrades, installations and service in the store and Customers homes.• Created schedules met and exceeded weekly and monthly sales goals, executed weekly ad updates, and presentations to staff.• Provided exceptional customer service.