Reuben George Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Ka, In

Bengaluru, Karnataka, In

Maharashtra 410501, In

- Responsible for mapping and managing the end-to-end customer journey from the lead stage to the handover/delivery stage hence shaping customer experience strategy across various touch-points for delivering a seamless and remarkable customer experience. - Restructured and set-up the Contact Centre and Business Development Centre as part of the new D2C business model Retail of the Future. A best practice being implemented in markets across the world. - Responsible for driving the entire Contact Centre and Business Development Centre operations. - Leading a team that needs to work cross functionally on a daily basis to achieve best customer experience. - Recruited, trained and built high performance teams providing dedicated customer support with workable/reliable solutions for best customer experience. Turned them as the face of the organization for customers across the country. - Responsible for online sales in the new D2C business model. - Responsible for escalation and resolution management for the organization. - Responsible for driving CSI and NPS for the organization.

Maharashtra 410501, In

- Responsible for Channel sales management for the North 2 region.- Steered sales for the region to ensure highest growth across regions and over-achieved targets for the year. - Rejuvenated the channel sales for two Northern regions that was facing slump for several years. - Secured ‘Best Performer Award’ in June, July and Dec, 2020 for superior deliverables within a year. - Achieved more than a 130% growth in sales, far exceeding the annual revenue targets. - Worked hand-in-hand with the team across markets to achieve sales targets, increase market share and retention targets for the organization.

Maharashtra 410501, In

- Charged with accountability for driving all Retail Marketing operations( Sales and After Sales)and campaigns including SEO, SEM, social media strategies, website development, 360 degreeOmni channel campaigns, development of marketing collaterals in alliance with channelpartners/dealers for brand visibility.- Instrumental in the roll out and adoption of Salesforce CRM across dealerships in the country.- Conceived and implemented the ecommerce promotion action plan, generated 20% of highquality leads within 6 months.- Scripted digital and print campaigns prior to festive periods with a rise in lea d generation by20%.- Planned and executed pre launch, launch and sustenance campaigns for products using theright media mix.- Developed yearly strategic marketing communication plans for the brand and ensuringexecution at a retail level via dealerships.- Conceptualized retail experiential events for SUVs leading to 25% more walk ins and anincrease in sale of the SUV portfolio by 10%.

Maharashtra 410501, In

- Responsible for Product Communications and supported Corporate and CSR communications.- Planned and executed the pre launch, launch and sustenance communication for 60+Mercedes Benz products and the brand to ensure a larger share of voice in comparison tocompetitors.- Responsible for regional media outreach and ensured the brand and its products arereported about in publications in Tier 2 and Tier 3 markets.- Planned and strategized communication and PR plans (on a yearly and monthly basis) inalignment with the objectives of the organization.- Strengthened relationships with journalists and raised the Share of voice and visibility YOYby 10% with consistent product messaging, reviews and interviews, increased reporting onthe product innovations.

Maharashtra 410501, In

- Supported in driving positive brand positioning across all National/international media in print, TV anddigital platforms.- Organized the first auto bloggers meet in the country for any auto manufacturer toleverage a new type of media outreach.- Strengthened relationships with journalists and raised the Share of voice and visibility YOYby 10% with consistent product messaging, reviews and interviews, increased reporting onthe product innovations.- Supported the Mercedes Benz R&D organization with their Corporate Communication.- Created local spokespersons in the form of dealership owner or CEO for last mile reach inTier 2/ 3 cities.- Guided the Mercedes Benz dealer network in regional communication to garner localcoverage for the brand and dealership.- Ensured month on month coverage in all auto magazines and auto websites.

Mumbai, In

- Worked closely with multiple clients to achieve set objectives and successfully deliverprojects in the given timelines.- Stream lined processes with existing clients in turn retaining them and continuing toprovide services to them regularly.- Accounts managed and serviced:Walt Disney Studios India | Walt Disney Home Entertainment India | Tata Power | Future Group: HomeTown | Shoppers Stop | BDO India | BDO UAE

- Over achieved all sales targets set for the year by 30%.- Led a team of over ten agents for managing sales and business development in Punedistrict.- Built excellent relations with clients to ensure continued business.

Mba, Marketing, Sales, Public Relatons, Management

Bachelor Of Commerce - Bcom

Ssc