Accomplished CXO-level professional with 2 decades of management expertise across different domains in the Telecom, FinTech, Contact Center, Back Office Processing, Service, and Gaming & Sports Betting industries, credited with setting up and rolling out entire businesses in a new continent, spanning 4 countries.Strategic Leadership and Expansion- Comprehensive fact-finding, research, analysis, and data-mining for strategic decision-making.- Orchestrate end-to-end project management, ensuring on-time completion and exceeding client expectations.- Lead tender and bid management, ensuring compelling proposals and successful pricing strategies.- Act as a key liaison between the Board, clients, partners, and project teams.Financial Optimization and Viability- Collaborate with accounting firms, auditors, and tax authorities for enhanced efficiency in tax optimization.- Manage project P&L, conduct independent audits, and implement corrective actions.- Strategically expand in the market, developing plans for portfolio growth.- Conduct financial analyses, optimize pricing, renegotiate contracts, and assess new product viability for financial sustainability.Compliance, Ethics, Governance, and Human Resources- Collaborate with regulatory bodies, ensuring compliance and ethical standards.- Formulate and implement organizational policies and procedures.- Coordinate with stakeholders to obtain operating licenses (gaming, microfinance, government vendor, etc.).- Establish and manage HR processes, policies, and structures.Digital Transformation and Operational Excellence- Establish and manage back-offices, call centers, and retail touchpoints.- Convert reporting parameters to dynamic dashboards for real-time management action and conduct monthly performance calibrations.- Provide full oversight of all integrations (payment gateways, SMS partner, etc.).- Build IT systems, controls, and security policies from the ground up.- Implement failsafe processes for disaster recovery and business continuity.Marketing, Partnerships, and Brand Management- Orchestrate online campaigns, programmatic ads, and social media initiatives for optimal reach.- Negotiate and execute advertising deals across TV, radio, newspapers, and local websites.- Implement ATL/BTL strategies, guide SEO/SEM partners, manage marketing databases, and leverage Google Analytics for online optimization and reporting.- Create brand manuals, ensuring adherence to guidelines and regulations.
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Management ConsultantHcts DesignKampala, Ug
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Management ConsultantHcts Design Apr 2024 - PresentDubai, AeHCTS (Hospitality Consultancy & Technical Services) specializes in planning, developing, and implementing successful F&B venues worldwide. Since 2004, they have operated in 47 countries, partnering with over 40 international hotel operators. HCTS offers cost-effective and practical F&B concepts, turnkey design solutions, and expertise in commercial kitchen, laundry, and waste management. Their value engineering approach ensures significant capex savings for clients.- I am contractually unable to disclose the specific nature of my consulting activities with HCTS. - My role encompasses financial, operations, and management consulting, ensuring confidentiality and adherence to the highest professional standards. -
Chief Operating Officer (Full-Time Consultant)Pay 24 Financial Services Aug 2020 - PresentKampala, Kampala, Ug-Strategic Expansion. Identify opportunities and risks in the microcredit market, developing and implementing strategic plans for portfolio growth.-Operational Optimization. Streamline microloan processes, enhance risk management, and leverage technology for improved service efficiency.-Financial Viability. Conduct financial analyses, optimize pricing, renegotiate all contracts and assess new product viability to ensure financial sustainability.-Compliance and Ethical Practices. Collaborate with regulatory bodies, ensuring compliance and maintaining ethical standards in microfinance operations.-Advanced Tax Optimization. Design solutions for tax management, strategically reducing tax liabilities, and establishing offshore entities to enhance efficiency.-Marketing and Partnerships. Develop marketing strategies, target specific customer segments, and explore partnerships for expanded outreach and funding diversification.-Digital Transformation. Lead the creation and conversion of all reporting parameters to dynamic digital dashboards, empowering management with real-time access to live reports for informed decision-making. -
Management & Operations ConsultantProco & Cie Sarl Sep 2022 - PresentPROCO & CIE SARL, established in 2015, is a prominent company in the Democratic Republic of Congo, offering innovative and integrated solutions across the Mining, Telecom, and Business Process Outsourcing sectors. Through strategic partnerships with global enterprises, PROCO leverages cutting-edge technology and expertise to meet the unique demands of the DRC market. The company is known for its commitment to excellence, adherence to professional standards, and the ability to deliver customized solutions that exceed client expectations, maintaining a strong focus on efficiency, compliance, and exceptional customer service.-Provide insightful reports to the Managing Director and Group Chairman, serving as the key liaison between executive leadership, clients and project teams.-Conduct comprehensive fact-finding, analysis, and data-mining operations to gather vital insights for strategic decision-making.-Orchestrate end-to-end project management, ensure on-time completion and surpass client expectations.-Spearheaded the successful rollout of new business initiatives while integrating market research, planning, and execution strategies.-Manage contracts for all relationships, overseeing clients, partners, service providers, and agencies to ensure compliance and mitigate risks.-Lead tender and bid management, develop compelling proposals and implement pricing strategies to maximize profitability.-Oversight of HR agency relationships and efficiently manage payroll processes to ensure compliance and mitigate revenue leakage.-Implement tax management strategies, optimize financial structures and ensure compliance with tax regulations.-Conduct monthly performance calibrations with clients/principals, aligning project outcomes with expectations through regular evaluations.-Conduct independent audits of every project vertical
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Managing DirectorUniversity Of Pain Jan 2014 - PresentFounded the University of Pain as a sports & fitness promotion non-profit with the goal of using these mediums to help identify and elevate talented Ugandans out of poverty, while also helping break the circle of crime & violence among young men. Located in the heart of Kampala's business district, the effort is centred around one well-equipped, clean & hygienic gym that caters to the sports of boxing, kickboxing, taekwondo, MMA and bodybuilding. The charges are subsidized by donations from the founder, while the little revenue earned is used to offer free access to the underprivileged and also fund the sponsorship of blossoming Ugandan talent.The University of Pain has sponsored the visas, insurance, travel & accommodation costs for a number of athletes to participate in international & domestic competitive events.
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Chief Operating OfficerProco & Cie Dec 2021 - Sep 2022PROCO & Cie is a company based in Kinshasa. But with offices across the country. They have been operating in the telecom & mining service provider space. With their rapid expansions of business, staff count, and verticals, I was recruited to help them streamline each individual business vertical, act as the point of contact for all business activities, and oversee overall growth.» Setup and launch of their new Business Process Outsourcing center» Management of all negotiations with vendors-partners, suppliers, and clients» Oversight of contractual matters with the principal/clients» Creation and implementation of standard operating procedures, internal controls, policies & procedures, and training programs» Administration of the OPEX & CAPEX budgets and expenditures of the Company – streamlining & publishing the Company’s P&L » New business – marketing, proposals, and solution-creation for our clients across all verticals
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Director Of OperationsTgaming Ken Ltd Feb 2021 - Dec 2021Joined Dukabet as an expert in Operations Management to assist them through company formation, regulatory applications, gaming licenses, brand launch, and complete organization setup.-Working with stakeholders to obtain gaming licenses from BCLB.-Formulating and implementing organizational policies and procedures.-Establishing and managing retail channel processes, agent agreements, and commission structures.-Directing SEO/SEM, marketing, and social media activities, leveraging Google Analytics for reporting, and orchestrating targeted online campaigns and programmatic advertising for consistent brand messaging.-Managing the call centre, third-party integrations, and customer policies.-Coordinating change requests and issue tracking for betting platforms, etc.-Acting as SPOC for payment partner integrations and implementing SMS partner integrations for automated customer registrations and commission integration.-Collaborating on tax management processes with auditors and tax authorities.-Finalizing the purchase, training, and rollout of the project management tool.-Leading recruitment, management, and retention efforts.-Creating the brand manual for Dukabet, ensuring adherence to brand guidelines-Devising and implementing AML and CTF policies -Launching Dukabet's Responsible Gaming program.-Ensuring end-to-end oversight of IT controls and processes, and implementing business failsafe processes for disaster recovery and continuity.
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Director Of OperationsMena Sports Consulting Uganda Limited Jun 2017 - Jan 2021Joined Betin Uganda as the Head of Operations and was promoted to Director in just 5 months' time. Betin Uganda’s original shareholders sold the company to their local partner, and I managed the complete transition of the company (the new trading name was BetOn after the rebranding exercise), besides the day-to-day operations, finances, partners, vendors, and more. » Expert in operations management» Established the company’s anti-money-laundering and counter-terrorism financing policies and procedures» Every aspect of rebranding from Betin to BetOn: regulatory processes, brand manual, merchandising, vendor management, channel partner migration, retail & online branding, budgets, etc.» Platform migration from one platform to another, including technology transfer, database migration, etc.» Comprehensive tax management» Creation and management of the company’s offshore interests» Retail operations and management of the shops» Regulatory and operational compliance
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Chief Executive OfficerCameotechedge Services Limited Jan 2012 - Jan 2017Trusted advisor to the Board of Directors (investors and shareholders), great at collaboration, and focused on driving growth within the company.» Expertise across Marketing, Human Resources, Finance & Accounts, Service Delivery, Market Research, and New Product Development. » Apply leadership skills while charged with duties in client management, customer care, partner agreements, increased process efficiency & staff utilization, and vendor management. » Setup the company from scratch: identified building, created infrastructure, hiring & training from the first employee, managed financials, sourced the first client and all new business, and more » Shareholder ROI in just first 6 months of starting the business» Accelerated expansion by expanding to the Democratic Republic of Congo where the revenues now exceed even Uganda» Creation and management of the company’s offshore interests » Saved the company from near-bankruptcy by adding a new & unplanned division for Government» Created a new vertical for software resale that has outstripped the company’s original projected revenues by over 300% in 2014» Forecast the downturn in Government spending (in Uganda) and implemented a slew of cost-cutting measures to save the company from financial catastrophe» Designed and implemented profit-based incentive programs for the marketing and operations teams » Full management of the brand, visuals, social media presence, and print» Prospected business in South Sudan (an active warzone), Tanzania, Kenya, Congo Brazzaville and DR Congo
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Vice President Of OperationsCameo Corporate Services Feb 2011 - Jan 2012InProfessional credited with leading a team of managers/executives and controlling operations across 4 states. Responsible for project management, bottom-line, growth, new business and new technologies and retention. -
National Operations ManagerVideocon Telecommunications Ltd Aug 2010 - Feb 2011Gurgaon, Haryana, InHeaded the New Customer Experience for Videocon across the country. -
Business Process OwnerVideocon Telecommunications Ltd Sep 2008 - Jun 2010Gurgaon, Haryana, InManage the complete customer service roll-out, new processes, new customer experience, collections, VAS roll-out, and more.» National Process Owner – New Customer Experience, August 2010 - February 2011» Service Operations Head – TN & KL, September 2008 - June 2010
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Senior ManagerAirtel Jun 2007 - Sep 2008Gurgaon, Haryana, In» Head – Postpaid Customer Interface Group, February 2008 - September 2008» Head – SMG Operations, November 2007 - February 2008» Head – Customer Experience, June 2007 - November 2007 -
Customer Service ManagerAirtel Dec 2006 - Jun 2007Gurgaon, Haryana, InManage the complete franchise, customer service and collections operations for the largest zone in the country at the time: Chennai
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Zonal ManagerHutchison Essar Telecom Ltd Jan 2006 - Nov 2006Managed the entire franchise & outsourced customer service operations at the largest zone in Karnataka, the Mangalore Zone. -
Cluster HeadHutchison Essar Telecom Ltd Dec 2004 - Dec 2005Managed the franchise and outsourced customer service operations in 3 cluster areas in North Karnataka.
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Operations Team LeadGecis Apr 2003 - Dec 2004InProcess expert -
Franchise Development ManagerBpl Mobile Cellular Limited Feb 2000 - Apr 2003Manage the new concept of franchised outlets. -
Sales ExecutiveSuhail Bahwan Automobiles Llc Jun 1999 - Jan 2000Market new arrivals to the country's high net worth customers.
Reuben Robert Skills
Reuben Robert Education Details
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The Global Open University Nagaland, DimapurBusiness And Personal/Financial Services Marketing Operations -
S N R Sons CollegeBusines Management
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Indian School - MuscatEntire Schooling
Frequently Asked Questions about Reuben Robert
What company does Reuben Robert work for?
Reuben Robert works for Hcts Design
What is Reuben Robert's role at the current company?
Reuben Robert's current role is Management Consultant.
What schools did Reuben Robert attend?
Reuben Robert attended The Global Open University Nagaland, Dimapur, S N R Sons College, Indian School - Muscat.
What are some of Reuben Robert's interests?
Reuben Robert has interest in Animation, Design, Sports Photography, Kickboxing, Creative Arts, Sci Fi, Boxing, Event Management, New Technologies, Science Fiction.
What skills is Reuben Robert known for?
Reuben Robert has skills like Marketing Management, Product Marketing, Offshore Management, Growth Strategies, Client Relations, Statutory Compliances, Revenue And Profit Growth, Sales Operations, Business Development, Market Research, New Market Expansion, Vendor Management.
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