Reut Gabbay Email & Phone Number

Israel

• Scrum Master in Agile Method – Using Azure DevOps to plan and manage teamwork.• Lead the delivery of all sprints and iteration with product owners and project managers.• Planning and managing iterations release according to business and technical priorities.• Work closely and build trust and positive working relationships with teams to support the delivery as: IT, CRM, B2C, B2B.• API testing via Postman, Swagger, and ReadyAPI.• Knowledge of data mapping and data validation running queries using SQL server.• Train new QA members in the team.• Design and implement User Stories/Epics/queries using Azure DevOps.• Establish high quality testing processes for projects.• Perform regression, E2E, Load, and performance tests, present demo.• Design and implement test plans in Azure DevOps system.• Create and maintain KB articles, STR, STD, STP pages.• Workspaces: Azure DevOps, Robo3T - MongoDB, SQL server & DB, Logger, Swagger, Postman, Ready API, GitHub, GitLab, Pipeline, Kubernetes, Kibana - Elastic, Pacman, Xpolog, Boss, Neptune, Linux, Json. Jira.

Israel

• Scrum Master in Agile Method – Using Jira to plan and manage teamwork.• Lead the delivery of all sprints and iteration with product owners and project managers.• Facilitated daily scrums, sprint planning, retrospective, and sprint demos.• Key responsibilities include testing: PC, MAC, web applications, Android, iOS.Understanding product requirements, collaborating with international QA and development teams, writing, reviewing, and running test plans, verifying new features and versions of different products, and configuring test environments.• Running automations for QA testing via Python.• Design and implement test plans in HP Quality Center system.• Running automations for QA testing via Jsystem and Python.• Workspaces: Linux, VMware ESXi, KVM, Ixia, Ostinato, Wireshark, Spirent Avalanche, Python, JavaScript, Jira, Jsystem.

• Recruit and manage 2 Help Desk employees.• Promoted efficiency and communications excellent through constant monitoring.• Tracked performance metrics and evaluated team.• Create produced training presentations, documents and learning aides for team.• Successfully manage a demanding workload in responding to phone calls and e-mails.• Provide Level II support for all open requests that are escalated from Tier1.

• Support PC and peripheral installation and troubleshooting on Macs, Linux, Windows machines, Android, and IOS mobile devices.• Responsible on maintain IT asset Inventory and Software Inventory.

• Responded to customer technical related to network via phone and e-mail.• Working to a SLA, aiming to resolve incidents to a high standard in a timely and professional manner.

• Responded to customer technical related to network via phone and e-mail.• Working to a SLA, aiming to resolve incidents to a high standard in a timely and professional manner.