Reuven Gerber Email & Phone Number

Ramat Gan, Il

Ramat Gan, Il

Israel

- Managed information systems and upgraded CRM platforms to enhance customer experience and strengthen client communication.- Led cross-organizational projects integrating advanced technological processes and departmental collaboration.- Analyzed and presented data-driven business insights to senior management for informed decision-making.- Oversaw smart SMS systems to deliver personalized information and improve customer satisfaction.

Israel

- Providing quick and professional service responses on the company’s Facebook page while managing and identifying any risks involved within the social networks (viral posts, schemingetc.).- Operating the company’s TikTok page together with the PR department, spokesperson and social team.- Responsible for locating complaints and sensitive posts and in turn, providing preliminary treatment to avoid and prevent possible damage to the company’s image.- Working closely with the PR and digital unit, public enquiries, service centers and other stakeholders within the department.- Representation of the company in small claims court when needed with 97% success.

- Providing service in outgoing calls, working with internal and external organizational interfaces, handling work queues.- Getting back to customers following inquiries to the Public Inquiries Department, the Facebook team, at the request of the customer's bank, clubs and workplaces in collaboration, inquiries from centers and customer portfolio managers, Internet inquiries and dynamic projects that arise from time to time.

- Providing telephone assistance and support to the company's clients.- Guiding, training, and managing new employees at the company.- Sales of credit products to clients, including a monthly requirement to meet service and sales targets.- Participation in team projects at the company.

• Management and operation of the Instagram page of the Business Administration faculty.• Writing content, producing videos and creating interactive content for raising interactions and exposure on thepage.

Israel

Israeli Air Force, release rank of First Sergeant• Working with different systems in aircrafts and laboratories. • Working and commanding of various teams.• Working under high pressure, in extreme hours and in front of senior officials

Bachelor Of Business Administration - Bba, Marketing, Financing And The Capital Market

Ethical Hacker, Information And Cyber Security, 100

Ux/Ui, 100

An academic course on behalf of the "INT College" in collaboration with the College of Management.