Reva Campbell, Cdm, Cfpp Email and Phone Number

Spearheaded and managed a union staff of 16 members and actively contributed to improving staff productivity by 20% through streamlining workflows for each position.Managed and controlled the ordering process for food and supplies, saved over $5,000 on food and supplements.Secured clients’ trust and enhanced meal accuracy by organizing pre-meal meetings with staff and conducting tray accuracy checks.

Led retail and patient services managers in the dietary department to manage approx. 1M in finances for food and maintain budgeted food and labor cost.Provided oversight of daily activities of subordinates and assigned responsibility for specific work/functional activities.Couched or supervised 75 employees and four supervisors; assisted in monitoring employee productivity and offering suggestions for increased service or productivity.

Administered operations of 18 venues at the National Zoo while managing approximately $6.1M in volume and $2.4M building renovation.Oversaw six supervisors and over 100 hourly employees daily as well as optimized the hiring process and facilitated the successful implementation of a new recruiting system for seasonal staff.Assumed accountability for implementing policies, planning the annual budget and managing expenditures, conferring with executives to establish and improve procedures… Show more Administered operations of 18 venues at the National Zoo while managing approximately $6.1M in volume and $2.4M building renovation.Oversaw six supervisors and over 100 hourly employees daily as well as optimized the hiring process and facilitated the successful implementation of a new recruiting system for seasonal staff.Assumed accountability for implementing policies, planning the annual budget and managing expenditures, conferring with executives to establish and improve procedures and goals, assigning responsibilities and schedules, establishing work principles, and conducting employee evaluations.Involved with developing sales strategies, promotional events, and fundraising activities, handling public questions and complaints, and corresponding with other facilities and institutions to exchange information. Show less

Directed the day-to-day operations of the cafe; hired, trained, and supervised cafe staff of 5 to 9 personnel as well as ordered cafe supplies, resolved customer complaints, and ensured adherence to food health and safety regulations.Acted as an in-charge of neighborhood outreach for the cafe; devised and implemented innovative marketing plans to retain and attract customers and introduce the cafe to the neighborhood.Prepared weekly work schedules for staff and finding suitable… Show more Directed the day-to-day operations of the cafe; hired, trained, and supervised cafe staff of 5 to 9 personnel as well as ordered cafe supplies, resolved customer complaints, and ensured adherence to food health and safety regulations.Acted as an in-charge of neighborhood outreach for the cafe; devised and implemented innovative marketing plans to retain and attract customers and introduce the cafe to the neighborhood.Prepared weekly work schedules for staff and finding suitable replacements in cases of staff absence.Ensured that all cafe expenses are within budget and identified ways to decrease operational costs. Show less