Reva Vaidya

Reva Vaidya Email and Phone Number

A result oriented “Technical Customer Service (Electronics)” - professional with hands on 10+ years of experience in providing technical service to end customers, end users, installation and commissioning of machines.
Reva Vaidya's Location
Pune, Maharashtra, India, India
About Reva Vaidya

 A result oriented “Technical Customer Service (Electronics)” - professional with hands on 10+ years of experience in providing technical service to end customers, end users, installation and commissioning of machines, procurement for onsite/service/installation requirements and vendor development. Hands on experience in handling installation and commissioning of various machines Expertise in guiding technical staff engaged in providing service to end customers and machine users. Experienced in fixing the emergency break down of machines in minimum possible time frame.  Expertise in repairing of various control boards used for Chillers, VRFs, Ductables, Package units and other HVAC machines.  Expertise in Root Cause Analysis and Component Failure Analysis Well versed with sourcing of components and services and vendor development activities Experienced in cost reduction by sourcing equivalent substitutes for high cost items. Training and mentoring of staff to ensure availability of right skills to support customers. Coordination with customer for early resolution of problems Preparation of creation and maintenance of various reports and reporting with top management Experiences in quality department in early days of career add value to my profile.

Reva Vaidya's Current Company Details

A result oriented “Technical Customer Service (Electronics)” - professional with hands on 10+ years of experience in providing technical service to end customers, end users, installation and commissioning of machines.
Reva Vaidya Work Experience Details
  • Blue Star Limited
    Assistant Manager-Electronic Service Group
    Blue Star Limited Mar 2010 - Aug 2020
    Banagalore Karnataka India
     Develop and manage centre for electronic controllers analysis and maintenance.Repairing of various control boards used for Chillers, VRFs, Ductables, Package units and other HVAC machines.  Guiding service team in critical breakdowns by personal site visits as and when required.  Analyzing the root cause in case of site failure occasions. Component failure analysis and initiating necessary actions to avoid such failures in future. Maintaining and implementing the customer feedback report. Ensure the quality check of repaired boards.  Maintain stock levels of repaired boards at RPCs. Repairing stock distribution through invoice using SAP.  Responsible for procurement of various materials with sufficient stock availability required for the lab.  Finding equivalent substitutes for electronic components with reasonable cost and desired quality. Responsible for remote monitoring of chillers pan India. Supporting and guiding team in sourcing of new vendors and vendor development.  Commissioning of various machines and material coordination during such commissioning projects.
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  • Kelly
    Executive - Cbo Department
    Kelly Sep 2009 - Mar 2010
    Thane, Maharashtra, India
     Responsible for three departments – Contact person creation, Dealer-Customer Communication and Installation. Preparing the daily reports as productivity, stock report, quality.  Coordinating with different locations all over India.  Maintaining service records of all regions. Obtaining feedbacks from end user and customers. Ensure customer satisfaction for the products and services being offered.
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  • Sparsh (Intelnet Co)
    Executive-Cbo Department
    Sparsh (Intelnet Co) Nov 2005 - Aug 2009
    Thane, Maharashtra, India
     Preparing the daily reports as productivity, stock report, quality. Aligning the quality targets with the client requirements.  Maintaining the operations quality as per the standards.  Provide feedback and training to the operation teams. Informing work progress to top management with necessary reports Ensure on time service to the clients. Coordinate with customers to obtain their feedbacks and ensure improvements required.
  • Lawkim Limited (Godrej Company)
    Quality Assurance Executive
    Lawkim Limited (Godrej Company) Sep 2002 - Nov 2005
    Thane, Maharashtra, India
     Ensuring adherence to operations quality as per the standards.  Provide feedback and training to the operation teams.  Preparing the daily reports as productivity, CSAT, response time, average handling time.  Ensuring timely resolution of customer queries Coordinate with client to meet end to end quality requirements. Providing and implementing feedbacks from clients to improve quality and quality standards. Provide suggestions to the teams to reduce costs on quality.

Reva Vaidya Education Details

  • Pragati College Dombivli East
    Pragati College Dombivli East
    Accounting
  • Vpm'S Polytechnic,Thane
    Vpm'S Polytechnic,Thane
    Electronics

Frequently Asked Questions about Reva Vaidya

What is Reva Vaidya's role at the current company?

Reva Vaidya's current role is A result oriented “Technical Customer Service (Electronics)” - professional with hands on 10+ years of experience in providing technical service to end customers, end users, installation and commissioning of machines..

What schools did Reva Vaidya attend?

Reva Vaidya attended Pragati College Dombivli East, Vpm's Polytechnic,thane.

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