Analyzing the issues and resolving the same, proposing workaround to maintainbusiness continuity and ensuring minimum business downtime. Identifying the critical issues and taking prompt and effective actions spontaneously.Providing the end user communication for critical issues like servicedelays/disruption with ETAs. Communicate workarounds to be followed to L1 and L3 till the issues/workorder gets completed/resolved. Raising issues to the development team and… Show more Analyzing the issues and resolving the same, proposing workaround to maintainbusiness continuity and ensuring minimum business downtime. Identifying the critical issues and taking prompt and effective actions spontaneously.Providing the end user communication for critical issues like servicedelays/disruption with ETAs. Communicate workarounds to be followed to L1 and L3 till the issues/workorder gets completed/resolved. Raising issues to the development team and working with them closely forpermanent fxes through calls Show less

Responsible for reviewing data to develop and implement machine learning algorithms in system interface.Solved Complex problems with multi-layered data sets, as well as optimized existing machine learning libraries and frameworks.Developed ML algorithms to analyze huge volumes of historical data to make predictions.