* 2.5 years of experience as a business analyst.* Currently working as a Business Analyst in client facing roles since Nov 2021, where I have been accountable for Team Management, Sprint Planning, Requirement Gathering, Business analysis, UAT using AGILE methodology). I have experience in Stakeholder Management (IT team, client and customers) and have taken responsibility for translating Business needs into IT solutions. * Scrum Alliance Certified Scrum Master* Scrum Alliance Certified Scrum Product Owner (CSPO)* ServiceNow Certified ServiceNow Administrator.* ServiceNow Certified Implementation Specialist. - ITSM* ITIL V3 Certified* Overall 13+ years of experience in the field of Information Technology in the field of design, build and delivering cloud based ITSM Solutions and Custom Application using HP ServiceManager and ServiceNow Platform. * Exposure to Agile practices* Working effectively with Onsite and offshore partners.* Strong verbal, written and interpersonal communication skills* Experienced Technical Services Lead with a demonstrated history of working in the information technology and services industry. * Strong information technology professional skilled in ServiceNow, Database (Oracle), IT Service Management, HP Openview and Java. * Hands-on experience on various tools like ITSM (Incident, Problem, Change) and Service Catalog requests, Reports and Dashboards, Web Service Integration along with MID Server ,SAML configuration,* Hands on experience on Implementation of Security Operations (SIR and VR) Modules.* Hands on Experience on Implementing CSM (Case management) Module.* Hands on Experience on implementing Domain Separation.
