* 2.5 years of experience as a business analyst.* Currently working as a Business Analyst in client facing roles since Nov 2021, where I have been accountable for Team Management, Sprint Planning, Requirement Gathering, Business analysis, UAT using AGILE methodology). I have experience in Stakeholder Management (IT team, client and customers) and have taken responsibility for translating Business needs into IT solutions. * Scrum Alliance Certified Scrum Master* Scrum Alliance Certified Scrum Product Owner (CSPO)* ServiceNow Certified ServiceNow Administrator.* ServiceNow Certified Implementation Specialist. - ITSM* ITIL V3 Certified* Overall 13+ years of experience in the field of Information Technology in the field of design, build and delivering cloud based ITSM Solutions and Custom Application using HP ServiceManager and ServiceNow Platform. * Exposure to Agile practices* Working effectively with Onsite and offshore partners.* Strong verbal, written and interpersonal communication skills* Experienced Technical Services Lead with a demonstrated history of working in the information technology and services industry. * Strong information technology professional skilled in ServiceNow, Database (Oracle), IT Service Management, HP Openview and Java. * Hands-on experience on various tools like ITSM (Incident, Problem, Change) and Service Catalog requests, Reports and Dashboards, Web Service Integration along with MID Server ,SAML configuration,* Hands on experience on Implementation of Security Operations (SIR and VR) Modules.* Hands on Experience on Implementing CSM (Case management) Module.* Hands on Experience on implementing Domain Separation.
Ey Gds
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Supervising Associate - Business AnalystEy Gds Nov 2021 - PresentBengaluru, Karnataka, India* Working on a Cyber Security Engagement as a Business Analyst for ServiceNow stream. * Providing technical suggestions and inputs to clients and also the scrum team when needed.* Engaging with the business stakeholders and translating Business needs into IT solutions.* Having interactions with the Development and QA team and explain the client requirements to them including their query clarifications* Creation of user stories in Azure Devops* Reviewing the test cases for the functionalities developed* Provide functional demos to stakeholders and prospective clients
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Supervising Associate - Lead Servicenow DeveloperEy Gds Sep 2019 - Nov 2021Bangalore1. Worked on Servicenow Upgrades.2. Worked on custom applications3. Worked on Security Incident Response4. Worked on Vulnerability Response Module5. Worked on Customer Service Management Module6. Worked on Ebonding between Servicenow Instances7. Worked on implementation of Single Sign-On
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Infrastructure SpecialistCognizant Jul 2018 - Sep 2019Bangalore* Worked on the implementation of Change Request Management as per client customizations. * Lead the offshore development team during the implementation and post production phase* Worked on implementation of ITSM modules. -
Technical Lead - Service NowCognizant Sep 2015 - Jul 2018* Worked on the implementation of Hardware Asset Management* Worked on implementation of ITSM modules.
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Technical Lead Service ManagerCognizant Apr 2014 - Aug 2015Manyata Embassy Businesses ParkService manager 7.11, connect it
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Software EngineerThomson Reuters Oct 2011 - Mar 2014BangaloreWorking as a Software Engineer on platforms : HP Service Manager 7.11 Support & Devlopment . HP Service Centre 6.2Support & Devlopment , Connect IT, Request Management(customised as Technical Order Management). Have been majorly contributing to ‘L3 support’ on issues related to SM.Working on SQL/PLSQL and other database requests.Have been an active member in the release management handling and co-ordinating many releases. -
Associate Software Engineer (Peregrine Systems)Thomson Reuters Dec 2008 - Oct 2011Have been working on Peregrine - HP Service Manager 7.11 Support & Devlopment . HP Service Centre 6.2 Support & Devlopment,SC 6.2 to SM7.11 Migration , Connect IT, Request Management(customised as Technical Order Management). Have been majorly contributing to ‘L3 support’ on issues related to SM. from Dec 2008 till date.
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Assoicate Software EngineerThomson Reuters Nov 2007 - Dec 2008BangaloreHave worked as a developer since november 2007 on Oracle(SQL,PL/SQL),Unix Shell Scripting and have been working on Peregrine Systems since Nov 2008
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Engineering Intern(Marketing)Arrow Asia Pac Ltd Apr 2007 - Nov 2007-
Revathi D Education Details
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Electrical&Electronics
Frequently Asked Questions about Revathi D
What company does Revathi D work for?
Revathi D works for Ey Gds
What is Revathi D's role at the current company?
Revathi D's current role is Supervising Associate at EY | Scrum Alliance certified Scrum Master| Scrum Alliance Certified Scrum Product Owner® (CSPO) | Business Analyst | CSA |CIS-ITSM | SecOps | ITSM.
What schools did Revathi D attend?
Revathi D attended Visvesvaraya Technological University.
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