Revathi Mudaliar Email & Phone Number

Hyderabad, Telangana, India

Handling a team of 25 where I work to ensure that the Google policy Guidelines are inplace along with providing feedback, appropriate coaching and training ensuring that allthe associates understand the learning curve in the job.● Preparing and presenting weekly,monthly & quarterly business reviews.● Worked on many pilot projects as a process adherence team, responsibility includestracking the RCA (root cause analysis) driving key Operational services such as ProblemSolving Management for improving the product stability and functionality.● Auditing calls, emails, chats and providing Coaching/Feedback to the associate for NA,AU and EU markets.● Responsible for generating weekly & monthly quality reports.● Identifying and highlighting the areas of risk.● Provide weekly QA feedback to supervisors to help them analyze the trends with theteam.● Performance data analysis for the team and chalking out improvement plans andexecuting the same, for bottom quartile.

Hyderabad, Telangana, India

Responsible to release or reject Customer Orders by strictly adhering to the Client SOP’s.● Sorting of all the Customers through Trade sphere application,● To escalate all the major, minor and critical cases which are completely under restricted partyor denied party list to which Symantec products are not to be sold● Preparing Dashboards about production and quality of an Individual's performances.● Updating the SOP’s and PPT’s to prepare in the Dashboard calls.● Responsible for identifying all types of Customers with denied party list.Summary of the profile : Protecting the software from Embargo countries.

Hyderabad, Telangana, India

Develops technical specifications for the data conversion process. Converts the Master fileand Balance file from the client’s existing system. Utilizes programming software to create andtest a template that meets the client’s system specifications.● Receives and modifies files, evaluates data, and balances any quantitative data to clientprovided totals. Delivers complete and accurate files to the DCS Project Managers for paralleltesting and/or live processing.● Works with the assigned ADP project team and client requirements to ensure the accuracyand overall effectiveness of the data conversion. Monitors assigned project tasks to ensureadherence to agreed upon schedules and consistency with system specifications. Identifies andresolves problems with testing and validation. Provides a technical review and audit function ofthe conversion. Maintains a project queue to track assignments. Demonstrates the ability tobalance priorities and manage multiple projects simultaneously.● Achieves regional and individual targets for internal service quality, project completion times,rework percent and productivity. Completes all required elements as outlined in the individualtraining and development plan.Summary of the profile : Running Payroles to the clients.

Bachelor'S Degree, Psychology, 60

Kasturbha Gandhi College, Psychology