Matthew Revilla Email & Phone Number

• As a Public Service Assistant I am a library Patron's first point of contact for assistance at our information desk. I use my extensive knowledge of Library Resources, technical skills, and immense customer service.
• Collaborated on hiring panels for Operations Management positions in our region
• Empowered staff as safety designate, where I followed up with staff safety concerns, taught staff safety protocols for our building, and led team discussions for responses on emergency situations
• wrote and implement a new building protocol for lockdowns, had management approve the project for implementation.
• Empowered fellow staff members by improving branch morale through my work as safety designate, my attitude in the workplace, and my ability to collaborate and teach workflow to teammates.

Greater Seattle Area

• As a Library Technical Assistant (LTA) with the Sammamish and Issaquah libraries, I serve as the first point of contact for library patrons. I handle inquiries on many diverse subjects from technology issues, location.
• Utilized technical savvy in both patron reference questions, and to assist the duties of fellow staff
• In a diverse environment, use empathy and understanding to communicate with patrons and colleagues, and cultivate a positive and welcoming environment
• maintain workflow in a fast-paced environment
• Exercised departmental knowledge, and critical thinking skills when dealing with patron issues, and disruptions
• Directed the workflow of library Pages

Greater Seattle Area

• As a Barista working in a busy downtown Starbucks location I exercise a strong combination of interpersonal skills, and service expertise on a daily basis in order to deliver Starbucks's legendary experience. As a.
• Confronted difficult service situations with customers disrupting the safety of our customers, and the store environment, ensuring the store could remain a safe space for individuals of all brackground and identities.
• precisely conduct various shift tasks such as making drinks, and ensuring vital items and inventory are ready within set deadlines for maximum efficiency
• Deliver legendary service with a customer-centered focus, always striving to create a great Starbucks experience
• maintain a calm demeanor during common periods of high volume, or unusual events to ensure our store continues operating at a standard
• contribute to a positive team environment to build strong team morale

Greater Seattle Area

• As a Student Technology Coordinator, I was given more intermediate tasks alongside the duties of a Student Technology Consultant. I was assigned intermediate technical tasks such as assembling and deploying over forty.
• Supervised Student Technology Consultants through directed shift priorities
• Communicated effectively and respectfully with co-workers and supervisors, ensuring personal knowledge to work-related notices, and the quick diagnosis and resolution of complicated issues such as service outages
• Developed valuable technical documentation for the Library Technology Services handbook, detailing problems and solutions for numerous uncommon library technology issues
• Mentored, trained and supervised the development of student employees through displaying ideal public service standards, and imparting knowledge on proven technical solutions and problem-solving tips
• Assembled and deployed new library computer workstations

Greater Seattle Area

• Working as a Student Technology Consultant helped me build a versatile skill set for the academic library environment. The foundation of this experience was providing technical support to the patrons, staff, and.
• Provided technical assistance to patrons and staff, responding to a vast variety of technical inquiries and instructing individuals of varying skill levels
• Maintained the Library Information Commons space, ensuring workspace and library technology resources including 53 computer workstations, 4 printing stations, 30 library laptops and our adaptive technology station.
• Provided circulation support with Alma Integrated Library System
• I demonstrated my ability to handle multiple shift priorities in an academic library environment with frequent interruptions
• Interpreted, enforced and explained library policies, procedures, and fines to library users

Bachelor Of Arts - Ba, Mathematical Thinking And Visualization

Drawing heavily from mathematics, and statistics, and visual analysis, Mathematical Thinking and Visualization not only gave me extensive.

Master Of Library & Information Science - Mlis