Matthew Revilla Email & Phone Number

As a Public Service Assistant I am a library Patron's first point of contact for assistance at our information desk. I use my extensive knowledge of Library Resources, technical skills, and immense customer service experience to help my community succeed. I have additional tasks such as deescalating upset patrons, creating book displays, and tutoring and coaching staff members who are newer to KCLS and to library work. I have extensive experience as a Library Safety Designate at both Bellevue and Newcastle Libraries where I worked closely with our managers to create new safety frameworks, teach the framework to staff, and answer and follow up on any safety concerns in our building to ensure staff are confident with their ability to respond to any situation from fires, lockdowns, and accidents.I am an excellent team builder and believe in putting in extra effort to show my teams that our Library is a space we can come to every day knowing we want each other to succeed. This includes public speaking, handling team concerns with dialogue and empathy. I believe your actions will communicate your abilities to your team more than any email.Other Duties as Assigned include:• Collaborated on hiring panels for Operations Management positions in our region• Empowered staff as safety designate, where I followed up with staff safety concerns, taught staff safety protocols for our building, and led team discussions for responses on emergency situations• wrote and implement a new building protocol for lockdowns, had management approve the project for implementation.• Empowered fellow staff members by improving branch morale through my work as safety designate, my attitude in the workplace, and my ability to collaborate and teach workflow to teammates.

Greater Seattle Area

As a Library Technical Assistant (LTA) with the Sammamish and Issaquah libraries, I serve as the first point of contact for library patrons. I handle inquiries on many diverse subjects from technology issues, location of library materials and assistance with patron accounts. March 2019 to April 2020 I also operated as the safety designate for Issaquah Library, until moving branches to Sammamish•Utilized technical savvy in both patron reference questions, and to assist the duties of fellow staff•In a diverse environment, use empathy and understanding to communicate with patrons and colleagues, and cultivate a positive and welcoming environment•maintain workflow in a fast-paced environment•Exercised departmental knowledge, and critical thinking skills when dealing with patron issues, and disruptions•Directed the workflow of library Pages•Performed lower classification duties

Greater Seattle Area

As a Barista working in a busy downtown Starbucks location I exercise a strong combination of interpersonal skills, and service expertise on a daily basis in order to deliver Starbucks's legendary experience. As a barista, I constantly communicate with both customers and coworkers, while managing my own workstation in order to help deliver the great customer service Starbucks is known for.Mastering interpersonal skills, communicating effectively with a group, and being able to quickly overcome obstacles, and consider situations in the point of view of fellow workers, and the customers allowed me to overcome many situations and excel!My key duties included:•Confronted difficult service situations with customers disrupting the safety of our customers, and the store environment, ensuring the store could remain a safe space for individuals of all brackground and identities.• precisely conduct various shift tasks such as making drinks, and ensuring vital items and inventory are ready within set deadlines for maximum efficiency•Deliver legendary service with a customer-centered focus, always striving to create a great Starbucks experience•maintain a calm demeanor during common periods of high volume, or unusual events to ensure our store continues operating at a standard•contribute to a positive team environment to build strong team morale

Greater Seattle Area

As a Student Technology Coordinator, I was given more intermediate tasks alongside the duties of a Student Technology Consultant. I was assigned intermediate technical tasks such as assembling and deploying over forty new computer stations and troubleshooting Windows 10 compatibility for common patrons tasks and creating technical documentation.As a senior library technology worker, I helped train ten Student Technology Consultants and operated in a Supervisory and mentorship role to Student Technology Consultants. Using my technical experience, and library familiarity I helped update our technology Libguides and created valuable technical documentation for our technical services handbook.My responsibliities included:•Supervised Student Technology Consultants through directed shift priorities • Communicated effectively and respectfully with co-workers and supervisors, ensuring personal knowledge to work-related notices, and the quick diagnosis and resolution of complicated issues such as service outages•Developed valuable technical documentation for the Library Technology Services handbook, detailing problems and solutions for numerous uncommon library technology issues•Mentored, trained and supervised the development of student employees through displaying ideal public service standards, and imparting knowledge on proven technical solutions and problem-solving tips•Assembled and deployed new library computer workstations•Assisted in the inventory, marking, and storage of surplus library hardware • Assisted in the library's update from Windows 7 to Windows 10, operating common programs and functions of UW library patrons and reporting my findings to my superiors •Performed lower classification duties, as needed.

Greater Seattle Area

Working as a Student Technology Consultant helped me build a versatile skill set for the academic library environment. The foundation of this experience was providing technical support to the patrons, staff, and faculty of the University of Washington Bothell Community. I also gained invaluable communication skill, customer service expertise, and critical thinking skills that are invaluable for the library work environment and beyond!•Provided technical assistance to patrons and staff, responding to a vast variety of technical inquiries and instructing individuals of varying skill levels• Maintained the Library Information Commons space, ensuring workspace and library technology resources including 53 computer workstations, 4 printing stations, 30 library laptops and our adaptive technology station remained ready for patron use•Provided circulation support with Alma Integrated Library System• I demonstrated my ability to handle multiple shift priorities in an academic library environment with frequent interruptions• Interpreted, enforced and explained library policies, procedures, and fines to library users•Cross-trained with circulation•basic information search assistance

Bachelor Of Arts - Ba, Mathematical Thinking And Visualization

Drawing heavily from mathematics, and statistics, and visual analysis, Mathematical Thinking and Visualization not only gave me extensive.

Master Of Library & Information Science - Mlis