Service oriented professional with over 15 years in IT support that includes a broad spectrum of knowledge and experience. Exceptional ability to quickly and effectively troubleshoot both hardware and software problems while keeping a strong focus on excellent customer service. • Project Coordination• Team Lead/Mentor• Troubleshooting• Desktop Support• Network Support• Server Support • A.S Engineering Degree (2002)• CCNA (2009)• Security+ (2010)• Server+ (2010) • Cisco Routers/Switches/ASA• Firewalls and Security• Virtualization Technologies• WAN/LAN/VLAN/VPN• Server 2003/2008/2012• Active Directory
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Senior TechnicanRevolutionary It Jan 2009 - Present• Worked various contracts while I was an Independent contractor with SmartSource and Robert half.• Worked a 6-month contract with Texas Institute of Surgery, I was a network/system engineer. I took over the role of the leaving lead engineer. I was responsible for maintaining the current infrastructure which included, Fujitsu PACS systems, VMware/Hyper-V servers, Cisco switches (3750,6500), Cisco router series (2900,7290) and McAfee Enterprise Firewall.• Picked up personal clients and supported them at their home.• Network upgrades, Computer setup and breakdowns, PC upgrades, self-check out installs (Wal- Mart), Designed Network Topologies, AT&T retail store upgrades, Regus Internet upgrades from x# of T1’s to DS3 with AT&T and L3 Communications, Configure Network and System Alerts.• Skills/tools acquired or used included: VMware (ESXi 3.5, 4) Linux OS (Ubuntu, Xubuntu, Linuxmint, backtrack, other distros), Cisco Switches series (3800, 3500, 3500), MS Server (03, 08, 12 R2), iphone/ipad support, OSX, Vyatta Routing, MS Office (03, 07, 10), BES, Active Directory, Exchange Server (03), VPN solutions, WAN, LAN, Wireless Routers, Security -
It Team LeadImagit Solutions Nov 2013 - Feb 2016• Support Regus round the USA/Canada with ISP/PBX/MESS (new ownership) migrations. Assisted with Configuring/Troubleshooting Cisco 3845/2951 routers, Cisco • Support Regus end users (clients) with onsite support. Reconfigured multiple brands of firewalls/routers with VPN, routing, interface changes do to migrating to a new ISP.• Assisted with configuration of VMWare/Cisco ASA datacenter cloud system.• Support in maintaining datacenter cloud system.• Skills/tools acquired or used included: VMware ESXi 6.0, VSphere, Wireshark, Cisco ASA/Routers/Switches, All kinds of makes and models of Firewalls, MS Server (2012 R2), Active Directory, MS Desktops (XP, Vista, 7, 8, 8.1, 10), MS Office (03,07,10,13), WAN, LAN, VPN Solutions, Windows Powershell/CMD. -
Cs Support SpecialistCompushare Inc Mar 2013 - Oct 2013Dallas, Tx• Assisted customers with Compushare C3 cloud system.• Remote into customer mac/pc using Citrix GO To Assist.• Took inbound and out bound phone calls to fix customers issues.• Troubleshoot, troubleshoot and troubleshoot.• Skills/tools acquired or used included: VMware ESXi 4.0, VSphere, Visionapp, Wireshark, Cisco ASA, MS Server (03,08), Active Directory, MS Desktops (XP, Vista, 7, 8), MS Office (03,07,10), WAN, LAN, VPN Solutions, Windows Powershell/CMD.
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Laptop TechnicianCircuit City Jun 2008 - Mar 2009• Brand new Laptop repair depot, break-fix on HP and Compaq Laptops maintaining an avg of 17 per day in a repair depot.• Used Norton Ghost to reimage computers over the network.• Skills/tools acquired or used included: Soldering, Multimeter, Oscilloscope, Symantec Ghost (imaging), Hand tools. -
Senior TechnicanLanman Solutions Jan 2006 - Jun 2008• Worked various break-fix contracts around Texas that included hardware roll outs for PPG.• AT&T DSL installs for residential clients.• HP break-fix field technician in warranty hardware desktops/laptops.• Supported many local clients with computer issues.• Skills/tools acquired or used included: Windows Server (03), Exchange (03), BES, Active Directory, Cisco Router series (2900), OSX, AT&T 2wire modems, HP and Ricoh MF Printers, Windows Desktops (XP, Vista, 7).
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Laptop TechnicianService Electronic'S May 2004 - Jun 2006• Break-fix on HP and Compaq Laptops maintaining an avg of 15 per day in a repair depot.• Used Norton Ghost to reimage computers over the network.• Skills/tools acquired or used included: Soldering, Multimeter, Oscilloscope, Symantec Ghost (imaging), Hand tools.
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Pc TechnicianMarathon Computers Sep 2002 - Mar 2004Serviced desktops and laptop to solve hardware issues. Preformed on-site break fix work from customers. Managed the store front operations with customers inquiries about computer problems.
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Volunteer Fire FighterMarathon Fire Rescue Sep 2002 - Mar 2004Responded 24/7 to emergency calls to assist paid fire fighters with the duty to save lives, protect property and protect our family. Responded to:-Out of control fires-Vehicle collisions some cases extrication was involved-Medical callsTraining:-First Responder-EMT B-Fire Fighter I-ExtricationTeamwork and communication is a trait of the brotherhood of fire fighters.
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Operations TechnicianProgressive Insureance Feb 2001 - Jun 2002Maintained Pitney Bowes mail equipment to insure the stability of the mail operations.
Thomas Coppedge Education Details
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Tampa Technicial InsituteElectronic Computer Engineering Technology
Frequently Asked Questions about Thomas Coppedge
What company does Thomas Coppedge work for?
Thomas Coppedge works for Revolutionary It
What is Thomas Coppedge's role at the current company?
Thomas Coppedge's current role is Revolutionary I.T..
What schools did Thomas Coppedge attend?
Thomas Coppedge attended Tampa Technicial Insitute.
Who are Thomas Coppedge's colleagues?
Thomas Coppedge's colleagues are Keerthi Chunduru.
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