• Training, motivating, and leading individual members of the front of the house team to give their very best at every opportunity as parts of a coordinated effort to help deliver the best customer service in the NFL, five times in the last six years• Leading a team of up to two dozen staff who deliver excellent customer service for over 370 premium restaurant patrons in a premiere facility for sports & large concerts• Actively overseeing as much as possible of event day and non-event day operations, including setup, open, event, close, and follow-up activities • Coordinating efforts and initiatives of directors, managers, and other supervisors in order to provide teams across three buffet stations, two bars, a pantry, and a kitchen - all of which stretches the length of a football field - with a coherent decision structure so that detailed, outgoing, and friendly service is uniformly and consistently achieved• Formulating restaurant strategy and tactics so that every team member has the hard skills, soft skills, and confidence to meet performance expectations for a ten to twelve hour shift, sometimes during extreme weather, sometimes two days in a row• Developing productivity tools and techniques to make training for optimal team performance more timely, simple, and effective - checklists, maps, how-to diagrams, and freshness calendars• Optimizing organizational, time management, and multi-tasking activities in order to manage a team and maintain accountability for company assets and personnel over such a large physical area while coordinating with various operational chains of command• Managing front-of-the-house activities between buffett staff, serving staff, bartenders, clients, and guests - from coordinating team assignments before events, training and disciplining staff to produce optimal performance, to evaluating team members performances in after-action reports• Always combining teamwork, preparation, and adaptability so that the client is satisfied, no matter what the weather, level of patron attendance, complexity of the menu, or how ultra-premium the event