Rex Bailey Email & Phone Number

Lewisville, Texas

Responsible for supporting 330+ emergency medical transport bases as well as call centers and headquarters locations including executive support escalations across all lines of business. Those duties include any hardware or software deployment or repair. Documentation of all Service Management activities related to Incidents, Requests, Changes and.

Dalas Texas

Provides Tier 1 and 2 support at a high level for every business unit including 50,000 users ranging from simple to highly complex problems. Converses with end users, technology teams, and vendors to resolve incidents and fulfill requests. Support includes not only technical but also end-user how to assistance for a wide variety of systems. Proficient in.

Dallas, Texas

Provides expert level, second-tier support to end-users for PC, service or mainframe applications, and hardware. Has expert knowledge of help desk environment, including setting up systems and troubleshooting protocols. Demonstrates the ability to develop system configuration/modifications from detailed specifications. Able to communicate effectively, both.

Implemented ITIL Infrastructure in an unstructured IT environment including complete Incident Management, Change Management and Knowledge Management processes. Duties also included responding to incidents and service requests relating to hardware, network and software technical support. Created user accounts and managed access control based on company.

Leads a team providing technical guidance in activities associated with the identification, prioritization, and resolution of customer reported problems by telephone and email correspondence. Performs troubleshooting and resolution on problems regarding application issues in a Windows Server 2008 environment. Also responsible for Exchange Server 2010 and.

Monitors the day to day status of production applications and reports or resolves problems on 21 MVS/JES2 IBM mainframe LPARS including regular IPLS. Demonstrated technical proficiency in Microsoft Operations Manager 2005, System Center Operations., Traffic Cop and Solarwinds to ensure all IT platforms are in a healthy state. Performs Service Desk.

Provided production support leadership and product development for an automotive electronics manufacturer whose primary line of business is electronic ignition and engine management systems for high end European and top Auto Racing teams. Directs research aimed at improving current solutions and generates ideas for new solutions. Expert in electronic.

Directs the activities of multi-shift computer operations personnel. Ensured that production schedules are met and online resources are available in accordance with customer service level agreements. Worked directly with customers to ensure that the highest level of service was provided. Administers computer operations department policies and procedures..

Supervised daily operations of large mainframe shop focusing on batch operations and online applications. Worked closely with customers. Trained staff using self generated documentation. Worked as a liaison with other technical staff, such as the Help Desk, Infrastructure Administrators and Networking staff to provide next tier support for applications and.

Associates Degree Of Applied Electronics Technology, Basic Electronics Technology, 3.9

Learned about basic electronics technology. Designed and tested various types of circuits and devices.

Associates Degree, Computer Operations And Management, 3.8

Learned about early IBM Mainframe systems.