Rex Bailey Email and Phone Number
lewisville, texas, united states
Rex Bailey's Location
Garland, Texas, United States, United States
Rex Bailey's Contact Details
Rex Bailey work email
- Valid
- Valid
- Valid
Rex Bailey personal email
n/a
About Rex Bailey
Rex Bailey is a Level 2 Technical Support Analyst at Med-Trans Corporation at Med-Trans Corporation. He possess expertise in itil, troubleshooting, active directory, windows server, data center and 26 more skills. He is proficient in Spanish.
Rex Bailey's Current Company Details
Med-Trans Corporation
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Level 2 Technical Support Analyst at Med-Trans Corporation
lewisville, texas, united states
- Website:
- med-trans.net
- Employees:
- 817
Rex Bailey Work Experience Details
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Level 2 Technical Support AnalystMed-Trans Corporation Apr 2017 - PresentLewisville, TexasResponsible for supporting 330+ emergency medical transport bases as well as call centers and headquarters locations including executive support escalations across all lines of business. Those duties include any hardware or software deployment or repair. Documentation of all Service Management activities related to Incidents, Requests, Changes and Knowledge in our ServiceNow tool is an integral part of my duties to facilitate continual improvement.
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Senior Tech Support Analyst, Southwest Airlines (Via Technical Resource Group Inc.)Southwest Airlines May 2014 - May 2017Dalas TexasProvides Tier 1 and 2 support at a high level for every business unit including 50,000 users ranging from simple to highly complex problems. Converses with end users, technology teams, and vendors to resolve incidents and fulfill requests. Support includes not only technical but also end-user how to assistance for a wide variety of systems. Proficient in Service Now IT tracking system. Expert level in troubleshooting VPN and Citrix issues as well as VMWare VDI support. Strong knowledge of online e-learning support. Strong root cause analysis experience. Keeps up with current and future developments with any technical system. Skilled in analyzing business processes, tools, domains, project methodologies to solve a range of problems. Actively engages in industry, domain, process or technology trends. -
Technical Support Services SpecialistParkland Health And Hospital Systems Sep 2012 - Feb 2014Dallas, TexasProvides expert level, second-tier support to end-users for PC, service or mainframe applications, and hardware. Has expert knowledge of help desk environment, including setting up systems and troubleshooting protocols. Demonstrates the ability to develop system configuration/modifications from detailed specifications. Able to communicate effectively, both verbally and in writing. Demonstrates the ability to use word processing, spreadsheet, and data management software. Serves as a resource to co-workers. Demonstrates practical knowledge of troubleshooting logon issues with Active Directory and NT environments. Has a strong working knowledge of troubleshooting complex networking or hospital/health application issues.
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Service Desk CoordinatorPremier Designs Inc Dec 2011 - May 2012Implemented ITIL Infrastructure in an unstructured IT environment including complete Incident Management, Change Management and Knowledge Management processes. Duties also included responding to incidents and service requests relating to hardware, network and software technical support. Created user accounts and managed access control based on company policy. Gathered and analyzed metrics to benchmarks in the Service Desk workload/performance and identified trends in IT issues. Analyzed and identified trends in issue reporting and devised preventive solutions. Created a companywide training program for upcoming Windows 7 implementation project.
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Lead Service Desk AnalystFujitsu Of America Inc Feb 2005 - Dec 2011Leads a team providing technical guidance in activities associated with the identification, prioritization, and resolution of customer reported problems by telephone and email correspondence. Performs troubleshooting and resolution on problems regarding application issues in a Windows Server 2008 environment. Also responsible for Exchange Server 2010 and Active Directory administration in the form of routine Service Requests. Experienced in Citrix Management Console, Live Communications Server, and PGP Keyserver administration. Ensures Change Management approvals and implementation is done to customers satisfaction. Generates technical documentation and correspondence as needed. Trains and coaches all team members.
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Senior Noc Computer OperatorAlliance Data Jan 2001 - Feb 2005Monitors the day to day status of production applications and reports or resolves problems on 21 MVS/JES2 IBM mainframe LPARS including regular IPLS. Demonstrated technical proficiency in Microsoft Operations Manager 2005, System Center Operations., Traffic Cop and Solarwinds to ensure all IT platforms are in a healthy state. Performs Service Desk functions during off hours. Also responsible for CA-7 job scheduling and Data Mirroring DB subscriptions. Resolved or escalated any system issues according to department procedures Assisted Product Support departments in resolving customer complaints. Ensured Technical Support commitments were met. Demonstrated passion for excellence and unparalleled service to all levels of end-users including executives and call center personnel, and delivering solutions to meet their needs. Proven problem solving, conceptual thinking, and analytical abilities -
Co-Owner And Vp Of OperationsPermatune Electronics Apr 1989 - Jan 2001Provided production support leadership and product development for an automotive electronics manufacturer whose primary line of business is electronic ignition and engine management systems for high end European and top Auto Racing teams. Directs research aimed at improving current solutions and generates ideas for new solutions. Expert in electronic control unit firmware design and tuning. Responsible for aspects of research and development from product concept to product launch, including design and process development, vendor communication, protocol creation, design, testing and documentation.
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Computer Operations SupervisorNorthrop Electronics Division Inc. Feb 1985 - Apr 1989Directs the activities of multi-shift computer operations personnel. Ensured that production schedules are met and online resources are available in accordance with customer service level agreements. Worked directly with customers to ensure that the highest level of service was provided. Administers computer operations department policies and procedures. Supports and administers data retention/recovery and production job schedule environments.
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Computer Operations SupervisorHughes Helicopters Inc Mar 1980 - Feb 1985Supervised daily operations of large mainframe shop focusing on batch operations and online applications. Worked closely with customers. Trained staff using self generated documentation. Worked as a liaison with other technical staff, such as the Help Desk, Infrastructure Administrators and Networking staff to provide next tier support for applications and processes. Managed and developed training for system backups and mirroring in the Operations area, ensuring these functions process as expected and are sufficient for recovery and restoration.
Rex Bailey Skills
Itil
Troubleshooting
Active Directory
Windows Server
Data Center
Process Improvement
Vendor Management
Software Documentation
Hardware
Technical Support
Citrix
Windows 7
Microsoft Exchange
Help Desk Support
Computer Hardware
Networking
Technical Recruiting
Contract Negotiation
Information Technology
Infrastructure
Team Building
Documentation
Training
Telecommunications
Business Process
Customer Relationship Management
Virtual Private Network
Cross Functional Team Leadership
Windows
Technical Documentation
Security
Rex Bailey Education Details
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National Education Center3.9 -
Computer Learning Center Of Los Angeles3.8
Frequently Asked Questions about Rex Bailey
What company does Rex Bailey work for?
Rex Bailey works for Med-Trans Corporation
What is Rex Bailey's role at the current company?
Rex Bailey's current role is Level 2 Technical Support Analyst at Med-Trans Corporation.
What is Rex Bailey's email address?
Rex Bailey's email address is re****@****ers.com
What schools did Rex Bailey attend?
Rex Bailey attended National Education Center, Computer Learning Center Of Los Angeles.
What skills is Rex Bailey known for?
Rex Bailey has skills like Itil, Troubleshooting, Active Directory, Windows Server, Data Center, Process Improvement, Vendor Management, Software Documentation, Hardware, Technical Support, Citrix, Windows 7.
Who are Rex Bailey's colleagues?
Rex Bailey's colleagues are Lamar Hall, Cathy Romero-Consavage, Matthew Deghelder, Dan Figueredo, Jason Wilson, Warren Carwin, Bert Stallings.
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