Rex Beam Email & Phone Number

Charlotte, North Carolina, United States

- Provision appropriate access to company systems by adhering to industry-standard security protocols, ensuring data integrity and system security.- Conduct thorough data analysis and validation to maintain accuracy and reliability of information across platforms.- Create and maintain Power Page portals for clients, enhancing user accessibility and satisfaction.- Manage status page communications, keeping the organization informed about technology updates, changes, and important information.- Participate in and lead various projects aimed at bringing value to customers, ensuring successful project execution and delivery.- Oversee the service desk operations, providing support to both internal and external end users, ensuring prompt and effective issue resolution.- Collaborate with clients to set up and configure EDI and SSO integrations, ensuring secure and efficient data exchange and user authentication.- Develop and implement automation flows to enhance operational efficiency and streamline processes.- Provide training videos, articles, and verbal workshops to internal employees, empowering them to increase productivity and efficiency in their responsibilities.

Fort Mill, South Carolina, United States

- Administered Microsoft Azure, Active Directory, and Intune management applications to support end users, ensuring seamless access and security.- Supported various fleet and engineering software programs such as AutoCAD, Fleetwave, and ArcGIS, providing technical assistance and troubleshooting to maintain optimal performance.- Troubleshot and configured VMware Horizon Client and VMware Workstation Player tools to enable virtual desktop environments and application access.- Configured software, granted permissions, and configured hardware for company employees, facilitating a productive and secure work environment.- Serviced iOS mobile devices and Windows-based machines, ensuring they were up-to-date, secure, and fully functional.

Greensboro/Winston-Salem, North Carolina Area

- Oversaw the university’s twelve ITS computer labs, ensuring they ran smoothly and efficiently.- Supervised and delegated tasks to three to five employees each shift, maintaining a collaborative and productive work environment.- Handled all inbound client phone calls during shifts, providing prompt and effective support.- Cooperated with top management to troubleshoot computer system errors, ensuring minimal downtime and optimal functionality.- Assisted clients with the utilization of various software applications such as the Microsoft Office Suite, enhancing their productivity and technical proficiency.

Greensboro/Winston-Salem, North Carolina Area

-Operate BMC Portal, BMC Proactive, and BMC Remedy to monitor and support UNCG’s networking devices-Document the troubleshooting process of network device errors and the paths of resolution.

Region 78 / Winston Salem, Nc ; Division 34 / Eastern Shore

-Assisted the district manager with managing eleven Speedway retail stores-Trained and coached employees on Speedway operations and standards-Interviewed job applicants for customer service representative store positions-Assisted the general managers with both inventory control and meeting monthly KPIs

Greensboro/Winston-Salem, North Carolina Area

- Handled the entire receiving process as systems arrived on campus.- Imaged all faculty desktops and laptops with custom images as they arrived on campus.- Managed the entire system inventory in the ERP asset management module.- Held administrative credentials to all domain-joined computers.

Shelby, Nc

-Assisted teachers in Cleveland County at schools with technical issues -Aided with troubleshooting computer hardware malfunctions and assisted with managing Active Directory -Replaced outdated or broken technical equipment with brand new equipment -Reimaged computers and assisted with setting up new user accounts

Bachelor’S Degree, Major: Business Administration, Minor: Information Technology

Activities and Societies: Disciplinary Honors Program for Information Systems and Supply Chain Management Major Upsilon Pi Epsilon

Associate'S Degree, Computer/Information Technology Administration And Management