Front Office Executive
Chennai, Tamil Nadu, India
Guest interactions: Greeting guests, checking them in, and ensuring a pleasant stay Administrative tasks: Managing reservations, billing, and payments, and keeping accurate records Customer service: Answering questions, responding to concerns, and providing information about hotel services Coordination: Working with housekeeping to clear rooms, and coordinating with internal and external customers Payment: Collecting payments, verifying credit, and processing payments by credit card or check Documentation: Issuing receipts and other documentation, and maintaining guest folios Guest departures: Handling guest departures and settling bills Foreign currency: Exchanging foreign currency at the prevailing exchange rate Safety: Adhering to safety procedures and keeping management informed of unsafe situations Grooming: Adhering to the hotel's grooming standards