Operations Manager / Business Analyst
- Manages and develops the operations, marketing, and customer service functional teams within the operations area. - Develops strategies to improve staffing processes and ensures specialized functions meet.- Interprets and develops policies and procedures for operation functions with low to moderate complexity within scope of responsibility.- Works independently on moderately complex issues and projects- Takes the lead in developing and refining project workflows, ensuring that… Show more - Manages and develops the operations, marketing, and customer service functional teams within the operations area. - Develops strategies to improve staffing processes and ensures specialized functions meet.- Interprets and develops policies and procedures for operation functions with low to moderate complexity within scope of responsibility.- Works independently on moderately complex issues and projects- Takes the lead in developing and refining project workflows, ensuring that projects are executed efficiently and effectively to meet client expectations and deadlines.- Makes decisions and resolves issues regarding resources, objectives and operations of functional area and team to meet business objectives.- Identifies opportunities for process improvement and risk control development and escalates issues to more experienced management.- Interprets and formulates policies and procedures for operations within defined scope, focusing on low to moderate complexity functions.- Leads team to achieve objectives.- Manages allocation of people and financial resources for operations.- Mentors and guides talent development of direct reports and assist in hiring talent. Show less