Rex Haslip Email & Phone Number

Martinborough, Wellington Region, New Zealand

Back and looking for part time opportunities following shoulder surgery

Time out to recover following shoulder re-construction surgery

Auckland, New Zealand

Deployed a new CRM system across 120 sites and 800 users during the Covid 19 Outbreak which required a lot of lateral thinking and new and innovative approaches to every facet of the deployment.

Auckland, New Zealand

Auckland

In a multi faceted role, I have worked in a project replacing our aging Copper Provisioning platform with a Nokia / Comptel solution.Over and above the development and delivery of an overall Business Service design , the role included SME resource management, requirements validation, issue resolution, business implementation activity, team management and in the later phases, the business migration of our customer base between systems without customer or operational disruption. This role has also presented an amazing opportunity to support the development of new staff into IT projects and watching them develop and gain skills that will allow them to further develop their careers has been very rewarding.With the winding up of this project it is now onto a similar role across the new assure initiatives we are developingUpdate Feb 2019Recent project involvement has extended to supporting the business side of a SAP implementation as a customer billing solution within the organisation and working with vendors to migrate customers from the old to new systems

Auckland, New Zealand

Activity includes development and Implement a Service Design Framework for the Chorus Copper Access product set, that will allow the identification of and leveraging off for new product innovation and delivery.Also included in the responsibilities are an ongoing focus on Right First Time improvement, driving inefficiencies and thus cost from the Chorus and our Customers business while improving the overall customer experience.As a senior member of the team a component of my work is also focused on knowledge sharing and support of my colleagues in their day to day work.One off, customer related investigations and queries also come my way and I work across the organisation to provide rapid and effective support for our direct customer facing teams.

Auckland, New Zealand

ResponsibilitiesSupport the establishment of a Continuous Improvement Framework and work practice within the Chorus Customer Services area. Particular focus was on the operational aspects of the Fulfill work stream while providing a pan Chorus view of the operation.In addition this role called for the support of Analyst staff across the Fulfill and other Work Streams through Mentoring and knowledge shareThis role also called for the delivery of Chorus’s commitments for On Time In Full (OTIF) reporting and performance to support Telecoms FY Financial and performance reporting and STI scheme.Achievements• Fulfill measures for OTIF supported (all fulfill measures accepted by Telecom as delivering satisfactory performance against expectations)• CI Framework in place following several iterations • Backlog of Pre-Demerger Improvement Opportunities analysed and closed / resolved• Subject Matter Input to a renewed initiative to address the next phase of Failed Install work from a combined Layer 1 and 2 Service view• Delivery of extended series of Knowledge sharing sessions with staff joining the Customer Services team . This includes Exchange site and Co-Innovation LAB visits• Creation and delivery of a group newsletter (Unofficial)• Further Support of New Staff during the Shared Business Operations Transition from Telecom to Chorus (Chorus Guide)• Input to the Chorus Induction programme of work

Auckland

ResponsibilitiesTo identify and implement operational improvements into the Customer Services domain, primarily the Service Provisioning area. This included bedding in a lot of the incomplete work from the setting up of Chorus as an Operationally Separated CompanyIn the later part of this period it also included support of the team managing aspects of the Structural Demerger of the organization from Telecom and providing support for the incoming staff join Chorus form Telecom and Shared Services groups.Achievements• Bedding in of new and incomplete processes post Operational Separation• Extensive work on UCLL Failed installs bring failure rates from >20% to <10%• Implementation of Bulk Transfer Capability• Input to Chorus IT Stack replacement programme as SME (NetCracker)• Development of Chorus Service Experience Construct and support in the implementation• Delivery of several Minor Work initiatives to implement operational improvements• Support of peers and other teams through Knowledge Share sessions

Auckland, New Zealand

ResponsibilitiesTo lead a team of five Business Analysts in the ANS Establishment Project in establishing the core product set on which Chorus which launched in April 2008.This included extensive contributions to the UCLL and Co-Location Standard Terms Determination process, ongoing work with the industry including the TCF and Telecom Wholesale for the establishment of shared systems and outward interfaces, and launch of the various trial phases as defined under the UCLL STD.Achievements• Development of operational model for Chorus and the resulting project level analysis required to set up work streams across the project• Co-ordination of Business Analysis Activity• Input to project planning activities• Delivery of the Fulfill related components of the Chorus Business• Issue resolution management through the various trial and launch phases• Identification of potential revenue leak / opportunity• Participation / leading various industry / Access Seeker forums for consultation and training on potential and delivered capability• Instrumental in delivering an operational UCLL Business and Product set to the timelines defined under the UCLL Standard Terms Determination

Auckland

ResponsibilitiesTo take a lead role for Business Analysis in projects working in the Wholesale Business Group, ensuring best use is made of limited resources and maximum benefit is gained from investments made in IT through robust and well structured requirements documentation. This involved:• Preparation of Requirements Documentation for Telecom IT Initiatives• Peer review of BA team documentation• Mentoring with BA team members• Pseudo Account Management on behalf of the BA team with Wholesale Management team• Acting as conduit to the Telecommunication Forum (TCF) for Analysis work relating to the Unbundling of the Telecom Local Loop. Achievements• Instrumental in the analysis and delivery of a key component supporting the Wholesale Charter (On-line Fault Management System Phase 1)• Worked with the industry to develop the phase 1 report from the TCF on Local Loop Unbundling (LLU) and Naked DSL (nDSL)• Worked with the greater Telecom team involved in the LLU and nDSL working parties• Provided a Lead BA role in the Wholesale Programme of Work, ensuring minimal overlaps occur between projects and best use of available resources is obtained.

Auckland

To assist the business in identifying improvement opportunities and to analyse and document the requirements of our business units so that business improvements and the benefits they bring, can be realised. Also to deliver any developed capability to the business units, ensuring seamless uptake of new capabilities and changes.• Analysis and documentation of business requirements using agreed industry standards and practices across Telecom• Provide expert consultancy services to all telecom groups as required including AAPT and TCNZA• Work with Project teams, Vendors and Partners to achieve claimed business benefits to all involved• Act in a professional accountable manner in all aspects of the position• Support and mentor peers• Provide support to the management team through special projects and taking over team management during prolonged period of absence• Provision of input to team workshops and management planning sessions• Work in both a team and on an individual basis to achieve outcomes

Auckland

To deliver output from projects into the operational groups and assimilate the solution into the business. • Delivery of Training for project deliverable’s• Development and delivery of documentation for project deliverable’s• Development, establishment and delivery of Support Services for project deliverable’s• Development and management of Business Acceptance testing for project deliverable’s• Providing projects with expert advice and consultancy services on matters of the above• Ensure Telecom standards and practices are maintained• Ensure that the benefits that were the basis of the project’s formation were delivered• Participate in Vendor / solution selection

Auckland

To deliver quality support to the users of Telecom’s IT systems and processes, and to assist in migrating projects into Business as Usual

Auckland, New Zealand

To build the network infrastructure required to support the business. A constant focus on quality and cost was called for and delivered.With the Downsizing and eventual out sourcing of Build Services within the company, Rex was seconded to a project accountable for the capture and validation of all of Auckland’s Cable Records onto Computer.Achievements• Built extensive infrastructure to support Telecom’s transition from SOE to Corporation, including Digital Data and Fibre Optic Systems• Played an active part in the establishment of several Commonwealth Games sites for Telecom• Completed a Certificate in Supervisory Management (NZIM)• Managed a team of Technical Experts installing Telecommunications equipment throughout the Auckland Region• Management of a team of up to 25 performing data capture and error resolution activities on a technical based project

Pukekohe / Papakura

Training and then ongoing maintenance and Installation of Step by Step, NEC Crossbar and NEC NEAX switching gear, and a wide range of NEC, STC and Nokia Transmission systems (PCM on copper and Fibre Systems)In late 1989 through to mid 1990, I was involved in the Telecom effort to support the Commonwealth Games, and was the on site technician at the track cycling venue.