- Managed Volunteer Recruitment: Successfully recruited & onboarded over 300+ volunteers for 3 large community day of service events, hosting 50+ service providers & serving 600-800 participants.- Event Coordination: Organized & supervised volunteer involvement for all monthly activities, including large-scale community day of service events.- Training & Development: Developed & conducted training programs for new volunteers, enhancing their skills & ensuring adherence to organizational standards.- Partnership Building: Established & built relationships with local organizations, corporations, & schools to expand the volunteer base & foster community partnerships.- Communication and Outreach: Developed & distributed updates and social media posts to keep volunteers engaged with the organization.- Compliance and Safety: Ensured all volunteer activities adhered to organizational policies & safety regulations, maintaining a safe environment for all participants.- Database Management: Maintained accurate records in Volunteer Management system & Salesforce

Year Up is an intensive, competitive technical training and career development program that graduates thousands of students annually across the nation. The program includes college-level courses, professional training, and a six-month internship with one of its corporate partners.• Completed coursework in Business Communication, Tech, Career Development, and Interpersonal Relations, with specialized training in Project Management.• Focused on proper communication and public speaking, mastering computer literacy, creating a strong work ethic, & striving for excellence resulting in growing professional brand• Managed multiple projects within your team or individually while meeting deadlines resulting into excellent project efficiency• Maintain professional integrity while striving to continue to grow in career development by networking, striving for excellence, & exceeding expectations necessary to transition into internship

• Serve as intern for national workforce development non-profit with $200 million per budget• Lead research projects related to fundraising best practices, a landscape analysis on competitors’ practices, & prospecting for new donors online based on capacity & inclination • Manage project to update contact info for lapsed donors yielding dozens of leads to colleagues resulting to potential recurring donations• Input expense reports for fundraising leadership resulting into exceptional management of expenses• Organize internal & external meetings to align to various fundraising or Revenue Operations processes including interviewing, hiring, onboarding, & team alignment meetings• Serve as onboarding guide to new colleagues, supporting with logistics & key resources resulting in a smooth onboarding process• Support data entry as needed in Salesforce.com CRM database

• Observing & patrolling designated areas to ensure security of 100+ employees within the vicinity • Assisting team with any trespassers or vendors to ensure that they are eligible to be around the private property

• Executing TSA policies to resolve passenger concerns individually & collaboratively with co-workers resulting in a smooth onboarding process• Utilizing a range of software systems to ensure 500+ passengers arrived safely & timely to their departure

• Assisted dozens of passengers with intra-airport transportation needs via wheelchair• Worked collaboratively with co-workers resolving any passenger concerns & fulfilling their needs satisfaction

• Multitasking with different duties while ensuring all customers’ requests are met• Managed many customers while providing great customer service to ensure a fast, satisfactory service

• Managed multiple tables to ensure excellent customer service while multitasking to keep the satisfaction of customers• Collaborate with team to make sure all customer needs are met